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Whiterat58's avatar
Whiterat58
3 years ago

Huge bug in season mode causing crash

Product: NHL 23
Platform:Xbox Series X
What is your gamertag/PSN ID? Theiceman1002
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to season mode, go to new, choose any league but NHL. Then replace teams in the league with substitute teams, as soon as you choose one you will redirect to another screen and crash
What happens when the bug occurs? You go to a screen where you cannot get out of it, or progress any further. All you can do is restart the game as no inputs work
What do you expect to see? The same screen. I will attach a screenshot
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Season mode
What time did you see the bug? (HH:MM AM/PM) Regularly
What is your time zone? GMT (UTC)
EASHL issues? Please insert your Club Region.
What is your game language? English

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See report as above

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey, everyone. I don't have an update on this yet. It's still being investigated. When we have some news, that will be announced on our official channels and relayed here.

  • Whiterat58's avatar
    Whiterat58
    3 years ago

    Over 3 weeks now and you have completely failed to fix a game breaking bug which was introduced by one of your updates and which makes the game unplayable for many of us. 

    The least you can do is to update us on what you are doing about it and give us a realistic indication of when this is going to be fixed???

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Sippomaister 

    I believe it's this - 

    • Fix an issue where substituting teams in Season Mode caused the game to soft lock

    We'll have to wait and see what happens after the patch releases.

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