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I made through my internet providers troubleshooting a-z. I have tried with WiFi and lan cable. I also reinstalled the game. Problem didn't go away.
I play ps4
- EA_Aljo3 years ago
Community Manager
I advise that you always be on a wired connection. Wireless is less stable and normally will have a worse performance than being wired.
Try all the troubleshooting steps listed here. Let me know if any of those help or not. Thanks!
- 3 years ago
Now in couple days I have made every possible troubleshooting (internet providers, ps4 and your suggestions). Still online games freeze for 20sec 1-3 times in a game.
Don't avoid responsibility. Fix the game
- EA_Aljo3 years ago
Community Manager
@ElMiqu82 wrote:
Now in couple days I have made every possible troubleshooting (internet providers, ps4 and your suggestions). Still online games freeze for 20sec 1-3 times in a game.
Don't avoid responsibility. Fix the game
We're not aware of any issues that would cause this currently. You could try getting your provider to swap out your modem/router. Or, better yet, get your own separate modem and router. Those tend to perform a lot better than the equipment provided by your ISP.
Have you checked to see if there's a firmware upgrade for your current router? If there is, download that and see if it helps.
Also, make sure your ethernet cable is at least Cat6 and is free of damage.
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