Forum Discussion
I play ps4
I advise that you always be on a wired connection. Wireless is less stable and normally will have a worse performance than being wired.
Try all the troubleshooting steps listed here. Let me know if any of those help or not. Thanks!
- 3 years ago
Now in couple days I have made every possible troubleshooting (internet providers, ps4 and your suggestions). Still online games freeze for 20sec 1-3 times in a game.
Don't avoid responsibility. Fix the game
- EA_Aljo3 years ago
Community Manager
@ElMiqu82 wrote:
Now in couple days I have made every possible troubleshooting (internet providers, ps4 and your suggestions). Still online games freeze for 20sec 1-3 times in a game.
Don't avoid responsibility. Fix the game
We're not aware of any issues that would cause this currently. You could try getting your provider to swap out your modem/router. Or, better yet, get your own separate modem and router. Those tend to perform a lot better than the equipment provided by your ISP.
Have you checked to see if there's a firmware upgrade for your current router? If there is, download that and see if it helps.
Also, make sure your ethernet cable is at least Cat6 and is free of damage.
- 3 years ago
Not just themselves dealing with this either. A few known content creators experienced this same issue. It's an SSL connection issue. This caused the game to freeze even though there was a perfect connection. Only way to fix this is to toggle internet connection from the console offline, unplug the cords. Then go to the router/modem and unplug the cords from there also. Next you wait 10 seconds, the plug everything back in restarting the router//modem and console. Then toggle the internet connection on. Go to DNS settings and change it to Google's since it seems to work better on it. I was able to help out quite a few who dealt with this.
Something is definitely also wrong with cross-play since there is some delay in 1 v 1 which is why many turned it off.
About NHL 23
Recent Discussions
- 28 days ago
- 2 months ago
- 4 months ago
- 4 months ago
- 4 months ago