Huge lagging/freezing in rivals

In my network is connected only my playstation and tv.

Yesterday I tried my mobile hotspot. Same problem occured. 

@ElMiqu82 

When you tried wireless, was it a 5G connection? Also, did you try putting your console on its own wireless channel?

Unfortunately, I'm out of ideas. We're not aware of any issues with the servers that would be causing lag currently, but will keep monitoring our servers for any issues.

Hello again

I have 5G. I have tried different channel. No good. 

Now problem is even worse than before. Now I get kicked out from the servers in every game. Also in Eashl. 

My connection's average download speed is 350mb/s and average upload speed is 20mb/s.

It's steady. Doesn't change much.

Other online game (warzone 2.0) works well.

I have been in contact with my internet provider again and there everything is ok. 

So I have pretty much isolated this problem in NHL 23.

@ElMiqu82 

Unfortunately, I'm out of ideas. If you happen to play FIFA, run the Connection Quality Report I mentioned previously. That would give us more details about your connection. We'll keep monitoring for any issues, but what you're describing sounds like it's related to your connection.

Can I make report playing fifa 22?

@ElMiqu82 

What I'm saying is that FIFA offers a way to check the connection of your recent matches. This will show your ping, packet loss and jitter. Chances are good that if you're experiencing connection problems with NHL, they'll also occur with FIFA. So, if you also play FIFA, you could run this report and get some better details on your connection.

Hi, 

Here's the result of that test. 

@ElMiqu82 

Apologies for the late response. Can you also get the match history? It's on the left side of the CQR screen.

@EA_Aljo

I downloaded fifa from library only to test connection. I don't like the game. How many games should I play to get good enough result for the report? 

@ElMiqu82 

Ahh ok. I thought maybe you already played it. It would be good to see several games played to get an idea of your connection. It's not always identical with every game.

When the game is lagging, is it just feeling sluggish, are you noticing input lag or does the game freeze and then speed up and return to normal speed?

@EA_Aljo

Freeze and then speed up. Recently also freeze and throws out from the servers. 

@ElMiqu82 

That indicates packet loss. Unfortunately, I'm out of ideas still. I can't think of anything else to suggest that may resolve this. We'll keep monitoring our servers, but aren't aware of any issues that would cause this.