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ElMiqu82's avatar
ElMiqu82
3 years ago

Huge lagging/freezing in rivals

Since beginning of this year rivals has huge lagging and many times end of the third period game just freeze. I have done troubleshooting for my connection. It works well. Other games has no problem...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@ElMiqu82 

Unfortunately, I'm out of ideas. If you happen to play FIFA, run the Connection Quality Report I mentioned previously. That would give us more details about your connection. We'll keep monitoring for any issues, but what you're describing sounds like it's related to your connection.

ElMiqu82's avatar
ElMiqu82
2 years ago

Hi, 

Here's the result of that test. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ElMiqu82 

    Apologies for the late response. Can you also get the match history? It's on the left side of the CQR screen.

  • ElMiqu82's avatar
    ElMiqu82
    2 years ago

    @EA_Aljo

    I downloaded fifa from library only to test connection. I don't like the game. How many games should I play to get good enough result for the report? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ElMiqu82 

    Ahh ok. I thought maybe you already played it. It would be good to see several games played to get an idea of your connection. It's not always identical with every game.

    When the game is lagging, is it just feeling sluggish, are you noticing input lag or does the game freeze and then speed up and return to normal speed?

  • ElMiqu82's avatar
    ElMiqu82
    2 years ago

    @EA_Aljo

    Freeze and then speed up. Recently also freeze and throws out from the servers. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ElMiqu82 

    That indicates packet loss. Unfortunately, I'm out of ideas still. I can't think of anything else to suggest that may resolve this. We'll keep monitoring our servers, but aren't aware of any issues that would cause this.

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