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cheddar_bob4's avatar
cheddar_bob4
Rising Novice
3 years ago
Solved

HUT - error code when trying to "buy now"

Product: NHL 23 Platform:PlayStation 5 What is your gamertag/PSN ID? Cheddar_bob4 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? HUT > Exchange > Auctio...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @cheddar_bob4 

    An advisor should be able to handle this for you. Let them know you have the negative escrow issue. They need to fix the balance of your escrow so it's not negative. Cases can be opened here. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @cheddar_bob4 

An advisor should be able to handle this for you. Let them know you have the negative escrow issue. They need to fix the balance of your escrow so it's not negative. Cases can be opened here. Thanks!

cheddar_bob4's avatar
cheddar_bob4
Rising Novice
3 years ago

Thanks for the reply, I will open up a case. 

Keep up the good work! 🙂 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @cheddar_bob4 

    You're very welcome. If you have any other issues, please reach out again. Thanks!

    • cheddar_bob4's avatar
      cheddar_bob4
      Rising Novice
      3 years ago
      @EA_Aljo Hi! Just wanted to let you know (or if someone else runs into the same problem and finds this topic) that this was solved the same day within an hour thanks to the guys at EA Help after creating the case.
      Incredibly quick response and resolved in no time. Keep up the good work, much obliged!
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @cheddar_bob4 

        Glad to hear it! Thanks for reporting back. If anything else comes up, please let us know. Good luck and have fun!

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