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europaburns's avatar
europaburns
Seasoned Rookie
3 years ago
Solved

HUT Ducks/Hawks Jersey claimed but nowhere to be found

I have a question about locating missing content. I received the Fly together update and got  2 packs of cards for HUT.  I got the Ducks/Hawks Jersey and Scott Niedermayer. I got the player but the j...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @europaburns 


    You should be able to find them by going to My Collection and searching in the jerseys area. Is that where you checked?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@europaburns 

You're very welcome! If there's anything else you need help with, please let us know. Good luck and have fun!

mash1284's avatar
mash1284
3 years ago

Hi, I’m having this same exact problem, as I’m trying to find the Ducks/Hawks jerseys in Ultimate Team, but it’s not showing up anywhere in My Collection.  It’s possibly my fault, because after I opened that pack, I deleted my Ultimate team and started over, and now it’s not in my collection, but its also not in a pack waiting to be opened. It’s like it just deleted from my game all together and now I have no way to access it. Any help would be appreciated. Thanks! 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @mash1284 

    When your team is deleted, so are all the items you had. Packs that were previously opened aren't restored either. Unfortunately, I don't think there's another way to get those jerseys.

    • mash1284's avatar
      mash1284
      3 years ago

      Thanks for the reply! That’s too bad. It was my first day with the game and I didn’t really know what I was doing. I originally couldn’t find the jerseys but didn’t know where to look for them, and they were most likely in my collection at that time. Then I deleted the team to start over in an effort to get the jerseys, and turns out I did the opposite and deleted them 🙂

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @mash1284 

        Did you download the latest roster update? That should add them to all the offline modes. For HUT, it looks like they'll be released again starting January 3rd. More info can be found in this article. Specifically, this part - 

        These items will be available to everyone at any time regardless of date of purchase but will be redeemable for players who log in between November 1, 2022 and January 2, 2023. After January 2, these items will be granted to WOC players on first login and in HUT, will be available via packs.

        However, if you've already opened that pack, the game might not think it's your first time playing HUT. Let me know if they don't show up after the 2nd and I'll see if there's anything we can do.

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