Forum Discussion
Do you have a custom gamerpic? If so, can you replace it with a default image?
No custom pic - default photo of a penguin.
- EA_Aljo3 years ago
Community Manager
Try using a completely different load out. Let me know if that makes a difference or not. Thank you.
- 3 years ago
Attempted that as well - both with modified traits, and with a completely different selection - both unsuccessful.
- EA_Aljo3 years ago
Community Manager
Thanks for trying. Next, I'd like you to delete the personal saved data for NHL 23.
-
Press the Guide button and then highlight the NHL 23 tile.
-
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
-
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
-
Delete the file with your gamertag on it.
There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
-