@EA_Aljo Cmon dude... are you seriously asking us to do a factory reset? You want me to reinstall 87 games because I cant select a position in CHEL or a side in career? Ive been looking at your other responses. You told someone that not alot of people are having this new problem so youre still "investigating" it. But the threads on this subject go back to November and theres a bunch of them. So when does it become a big enough problem that it actually gets fixed? When you have one person in a group that cant play, guess what-- the whole group leaves. You arent losing one person at a time, your losing multiple people every time. So for every entry on this subject multiply that by at least 3. Dont forget the ungodly number of people who scan these threads looking for a solution. Is it a big enough problem yet?
As I said previously, the worst thing about this situation is that the game used to work. then completely randomly i wasnt able to select a position in chel. At first I could still play career, but it stopped letting me select a side. Ive gotten both CHEL and career to work a couple times since the problem started, but only a couple. The fact that you are telling people to change their arenas, gear, etc, tells me you know that theres some kind of hiccup in the coding. It shouldnt be my responsibility to try to figure out a way around the problem, its your responsibility to fix it.
Or give me my money back.
Community ManagerYou can factory reset without deleting those games.
When we have an update, we'll announce it on our official channels.
Okay. Great. You still refuse to acknowledge responsibility, and your responses are dismissive. You wont address the fact that you're asking people to jump through all these hoops to TRY to play a game they spent $60 on. Then when we come here trying to get some answers its nothing but answers straight out of the handbook. First, cycle the modem. Second, do a hard reset. Third, uninstall and reinstall, and so on. But each of those answers comes in one reply at a time. Its literally been six weeks since I first got on here about this issue. Those who have persisted past the first 8 to 12 responses are given some company line about "this is a new issue and is still being investigated." Its been 5 months since this thread started. I havent been able to play for two months. When the most recent update came out I was really hoping the issue would be fixed. Nope. It was the first update that marked the beginning of my problem. That update needs to be Rewritten or replaced. You need to shut the game down for a couple hours for maintenance, and replace the updates with functioning ones. It isnt that difficult.
Community ManagerWhen I said it's being investigated, that is acknowledging there's an issue. There also have been some that were helped with these suggestions. I get they aren't working or everyone, but that doesn't mean we should just ignore trying to help. The team is still working on this. If it were an easy issue to resolve, it would have been done by now.
Community ManagerWe are aware there is an issue. I've stated that before so I don't see how we're not acknowledging this. That doesn't mean I'm not going to suggest anything that might help. For example, I have a clubmate this happens to, but having someone already in the lobby invite them back fixes it. We're seeing this occur when someone tries to edit their loadout when in a dressing room. Hopefully, we'll have a proper fix for it in the future.
Community ManagerI'm really sorry for all the frustration. I know if I had this issue, I'd be feeling the same. If I hear of any other possible resolutions, I'll let you know. For now, we'll have to wait and see if this is resolved in an update.
I have the same problem, had the Xbox and game for a day. I thought I was losing my mind until I found out many people are having the same problem. I have fixed it twice and been able to play by turning off my CONTROLLER ONLY, then turning it back on. This seems to fix the connection. Hope it works for you until the real fix is found. DO NOT turn off the game, or the console, get into the DR, then turn off the controller.
