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tfinstad's avatar
tfinstad
3 years ago
Solved

I have the negative escrow bug

Product: NHL 23 Platform:Sony Playstation 4 What is your gamertag/PSN ID? Islandrabbi How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? On the auction, it ...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @tfinstad 

    An advisor will need to fix this for you. They should be able to see the negative balance in your escrow and set the balance to 0. This will fix it. You can open a case here to get in touch with an advisor. Thanks!

tfinstad's avatar
tfinstad
3 years ago
@EA_Aljo I don’t know how to ask for an advisor, I’ve tried in your link.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@tfinstad 

You just need to open a case at the link I provided in my previous response.

  • tfinstad's avatar
    tfinstad
    3 years ago

    I have tried to figure this out but I can’t. I cannot open another case. Can you do this for me? 

    • tfinstad's avatar
      tfinstad
      3 years ago

      This process is very confusing, I’ve tried opening a new case but it doesn’t work for me. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @tfinstad 

        I can't open a case on your behalf. Can you give me some more details? What step are you confused about?

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