Forum Discussion

3 years ago

Solved

I have the negative escrow bug

Product: NHL 23 Platform:Sony Playstation 4 What is your gamertag/PSN ID? Islandrabbi How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? On the auction, it ...

EA_Aljo
3 years ago
Hi there, @tfinstad

An advisor will need to fix this for you. They should be able to see the negative balance in your escrow and set the balance to 0. This will fix it. You can open a case here to get in touch with an advisor. Thanks!

EA_Aljo

Community Manager

3 years ago

@tfinstad

I can't open a case on your behalf. Can you give me some more details? What step are you confused about?

tfinstad

3 years ago

Ok when opening a case it asks:

1. What game? Nhl

2. what console? Ps4

3. Select topic? What topic do I hit on the scroll down?
4. Select issue? What topic do I hit on the scroll down to reach an advisor?

EA_Aljo
Community Manager
3 years ago
@tfinstad

Choose the option for Technical Support.
tfinstad
3 years ago
After that what do I do? So confusing
EA_Aljo
Community Manager
3 years ago
@tfinstad

Try Game progress issues next. Then, you should see a contact option for email. There might be one for live chat. Choose one of those.
tfinstad
3 years ago
Sorry man there isn’t a live chat option or email, there are only links to Twitter, Instagram, Facebook, etc.
EA_Aljo
Community Manager
3 years ago
@tfinstad

Do you happen to have another account you can try?
rabbifinstad
3 years ago
Yes I think I gave the wrong account. Its under [edit: email address removed]
rabbifinstad
3 years ago
I'm in the account I should have been using from the start. sorry
EA_Aljo
Community Manager
3 years ago
@rabbifinstad

No problem! Is that working for you now?
tfinstad
3 years ago
Yes Thankyou!!
EA_Aljo
Community Manager
3 years ago
@tfinstad

Great! If you have any other issues, please reach out to us again. Good luck on the ice!
tfinstad
3 years ago
Yes I will
tfinstad
3 years ago
Hey, it’s back. Tried purchasing and another error code and a boot out of hut
tfinstad
3 years ago
It did it again. Please help
EA_Aljo
Community Manager
3 years ago
@tfinstad

Please contact an advisor so they can help with this. I'm very sorry, but it's not something we can handle over Answers HQ.
sdude5
3 years ago
hey, im having the same negative escrow issue and cannot open a case when i got to game progress issue.
EA_Aljo
Community Manager
3 years ago
@sdude5

Try using the option for Manage my account > Manage account details. This is an issue with your account so it can apply.
sdude5
3 years ago
when I open manage my account there is not option for manage account details.
EA_Aljo
Community Manager
3 years ago
@sdude5

You need to go here to open a case. Choose your game and platform. Then, choose the option I mentioned.
DEAD_LEAGUE
3 years ago
I have the same problem and I have opened multiple cases but the eahelp representatives are always very confused and said for me to post on the forum instead of placing a case.