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tfinstad's avatar
tfinstad
3 years ago
Solved

I have the negative escrow bug

Product: NHL 23 Platform:Sony Playstation 4 What is your gamertag/PSN ID? Islandrabbi How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? On the auction, it ...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @tfinstad 

    An advisor will need to fix this for you. They should be able to see the negative balance in your escrow and set the balance to 0. This will fix it. You can open a case here to get in touch with an advisor. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@tfinstad 

Please contact an advisor so they can help with this. I'm very sorry, but it's not something we can handle over Answers HQ.

sdude5's avatar
sdude5
3 years ago

hey, im having the same negative escrow issue and cannot open a case when i got to game progress issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @sdude5 

    Try using the option for Manage my account > Manage account details. This is an issue with your account so it can apply.

  • sdude5's avatar
    sdude5
    3 years ago

    when I open manage my account there is not option for manage account details. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @sdude5 

    You need to go here to open a case. Choose your game and platform. Then, choose the option I mentioned.

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