Forum Discussion

sktriscari's avatar
sktriscari
2 years ago
Solved

I keep getting failed to retrieve data in NHL 23.

How do I load into world of chel without getting this. Any other game I play can retrieve data so why can’t I retrieve data in NHL 23. This is getting really annoying. I’ve tried literally everything...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hello, everyone. We're currently investigating this issue and could use some more information. If you can provide the following, it should help with this.

    • Gamertag/PSN ID
    • ISP
    • Location
    • Console version of NHL 23 you're playing

    Feel free to send the gamertag/PSN ID to me in a private message. You can do that by viewing my profile here.

    Update: We no longer need the details previously requested. This is appearing to be an issue with AT&T. Please contact their support to see if they can offer any assistance. We are still investigating, but are not finding any issues on our end at this time. We are also seeing this affecting Battlefield 2042 players who are all on AT&T as well. 

    ***Update 7/28: This has now been resolved by AT&T. Please let us know if you're still having any issues.***

    ***Update 8/3: This issue has returned. We are trying to work with AT&T to get it resolved. I'll provide an update when I have one***

CSHNOliver's avatar
CSHNOliver
2 years ago
I’m getting error code A9622C9D253ED29E-0000000000025202-CCE8304A898ADBD5
Failed to retreive data error code when trying to play online
PS5 NHL 23
magatrump1992's avatar
magatrump1992
2 years ago

Hello,

So I get the same problem on NHL 23 on ps5. I am located in germany. What kind of support can I expect here? I want to play this game and cant. Who from the staff can help me. I can PM gamertag.

Thanks.

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