How do I load into world of chel without getting this. Any other game I play can retrieve data so why can’t I retrieve data in NHL 23. This is getting really annoying. I’ve tried literally everything
Hello, everyone. We're currently investigating this issue and could use some more information. If you can provide the following, it should help with this.
Gamertag/PSN ID
ISP
Location
Console version of NHL 23 you're playing
Feel free to send the gamertag/PSN ID to me in a private message. You can do that by viewing my profile here.
Update: We no longer need the details previously requested. This is appearing to be an issue with AT&T. Please contact their support to see if they can offer any assistance. We are still investigating, but are not finding any issues on our end at this time. We are also seeing this affecting Battlefield 2042 players who are all on AT&T as well.
***Update 7/28: This has now been resolved by AT&T. Please let us know if you're still having any issues.***
***Update 8/3: This issue has returned. We are trying to work with AT&T to get it resolved. I'll provide an update when I have one***
So when I get to the Home Screen I press world of chel. Then it advances to the xfactor screen showing off that player. Than I get to the screen where my guy skates in and stands there. Then it loads for like 5 mins than it will give me the failed to retrieve data error code
Thanks for trying that. Next, I'd like you to delete the personal saved data for NHL 23. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
Press the Guide button and then highlight the [TITLE] tile.
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Try playing again and let me know what happens. Thank you.
@EA_Aljo I would like to add onto this issue with others rather than creating a new thread so we can get a more "master" regarding this issue as it seems we are getting a few people so far talking about it.
For Me it started three days ago. I thought it was just a fluke but as I am on day four, it is now becoming more of a problem.
This error occurs when I try to load into WoC after spending minutes trying to join my club. It can happen during the join while the menus load in the background or it can happen when trying to ready up for the game in the dressing room. I have tried the following for troubleshooting:
1. Verified NAT type is Open and all network services are working as intended.
2. Attempted the "Clear MAC address" solution.
3. Uninstalled/Reinstalled the game.
4. Tested out various other game modes I.E Be a pro, HUT to see if the long loading times were happening there. (were not)
5. Tested other games to see if there were any issues with loading times. Tested using Rocket League, Sea of Thieves and Trackmania. All worked fine and loaded online resources without fail. No indicators of packet loss or any issues connecting with others.
6. Attempted to remove the silver back at ya (latest perk) from all equipped classes as I thought it might have started when I added the perk (not entirely sure). Either way, Issue did not resolve.
Short of Resetting the entire console, something I'd like to avoid, I have nothing in terms of what else to try.
When you say you removed your offline save files, do mean the personal saved data at Settings/Storage/System? If so, as a test, can you try switching your connection to a mobile hotspot, restart your console and try again?
Nope it just spins and at the top right it says checking. And if I get loaded in and hit clubs it will just load and load and load eventually giving me a failed to retrieve data error code.
Thanks for those details. Does what I said about using a custom gamerpic apply to you? Also, it's possible this is related to a piece of gear that's bugged. Can you try changing all your gear to something else?
Something else to try is deleting the personal saved data. To do that, follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
Press the Guide button and then highlight the NHL 23 tile.
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know what happens. Thank you.
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How do I load into world of chel without getting this. Any other game I play can retrieve data so why can’t I retrieve data in NHL 23. This is getting really annoying. I’ve tried literally everything
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How do I load into world of chel without getting this. Any other game I play can retrieve data so why can’t I retrieve data in NHL 23. This is getting really annoying. I’ve tried literally everything
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I keep getting failed to retrieve data in NHL 23.","moderationData":{"__ref":"ModerationData:moderation_data:9590427"},"body":"
So when I get to the Home Screen I press world of chel. Then it advances to the xfactor screen showing off that player. Than I get to the screen where my guy skates in and stands there. Then it loads for like 5 mins than it will give me the failed to retrieve data error code
So when I get to the Home Screen I press world of chel. Then it advances to the xfactor screen showing off that player. Than I get to the screen where my guy skates in and stands there. Then it loads for like 5 mins than it will give me the failed to retrieve data error code
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If I understand you right, you were removed from your club and then everything worked fine, but now today the problem is back without joining a club?
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Correct. I had seen that you suggested trying that in the past so I tried that & it worked.
Today without a club I was back to a very long load in time & unable to edit my player without getting that same error code.
Correct. I had seen that you suggested trying that in the past so I tried that & it worked.
Today without a club I was back to a very long load in time & unable to edit my player without getting that same error code.
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Can you do anything on that screen or can you not move at all while that's attempting to load?
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Thanks for trying that. Next, I'd like you to delete the personal saved data for NHL 23. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
\n\n
\n
Press the Guide button and then highlight the [TITLE] tile.
\n
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
\n
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
\n
\n
Try playing again and let me know what happens. Thank you.
Thanks for trying that. Next, I'd like you to delete the personal saved data for NHL 23. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
\n\n
\n
Press the Guide button and then highlight the [TITLE] tile.
\n
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
\n
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
\n
\n
Try playing again and let me know what happens. Thank you.
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@EA_Aljo I would like to add onto this issue with others rather than creating a new thread so we can get a more \"master\" regarding this issue as it seems we are getting a few people so far talking about it.
For Me it started three days ago. I thought it was just a fluke but as I am on day four, it is now becoming more of a problem.
This error occurs when I try to load into WoC after spending minutes trying to join my club. It can happen during the join while the menus load in the background or it can happen when trying to ready up for the game in the dressing room. I have tried the following for troubleshooting:
1. Verified NAT type is Open and all network services are working as intended.
2. Attempted the \"Clear MAC address\" solution.
3. Uninstalled/Reinstalled the game.
4. Tested out various other game modes I.E Be a pro, HUT to see if the long loading times were happening there. (were not)
5. Tested other games to see if there were any issues with loading times. Tested using Rocket League, Sea of Thieves and Trackmania. All worked fine and loaded online resources without fail. No indicators of packet loss or any issues connecting with others.
6. Attempted to remove the silver back at ya (latest perk) from all equipped classes as I thought it might have started when I added the perk (not entirely sure). Either way, Issue did not resolve.
Short of Resetting the entire console, something I'd like to avoid, I have nothing in terms of what else to try.
@EA_Aljo I would like to add onto this issue with others rather than creating a new thread so we can get a more \"master\" regarding this issue as it seems we are getting a few people so far talking about it.
For Me it started three days ago. I thought it was just a fluke but as I am on day four, it is now becoming more of a problem.
This error occurs when I try to load into WoC after spending minutes trying to join my club. It can happen during the join while the menus load in the background or it can happen when trying to ready up for the game in the dressing room. I have tried the following for troubleshooting:
1. Verified NAT type is Open and all network services are working as intended.
2. Attempted the \"Clear MAC address\" solution.
3. Uninstalled/Reinstalled the game.
4. Tested out various other game modes I.E Be a pro, HUT to see if the long loading times were happening there. (were not)
5. Tested other games to see if there were any issues with loading times. Tested using Rocket League, Sea of Thieves and Trackmania. All worked fine and loaded online resources without fail. No indicators of packet loss or any issues connecting with others.
6. Attempted to remove the silver back at ya (latest perk) from all equipped classes as I thought it might have started when I added the perk (not entirely sure). Either way, Issue did not resolve.
Short of Resetting the entire console, something I'd like to avoid, I have nothing in terms of what else to try.
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When you say you removed your offline save files, do mean the personal saved data at Settings/Storage/System? If so, as a test, can you try switching your connection to a mobile hotspot, restart your console and try again?
When you say you removed your offline save files, do mean the personal saved data at Settings/Storage/System? If so, as a test, can you try switching your connection to a mobile hotspot, restart your console and try again?
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Nope it just spins and at the top right it says checking. And if I get loaded in and hit clubs it will just load and load and load eventually giving me a failed to retrieve data error code.
Nope it just spins and at the top right it says checking. And if I get loaded in and hit clubs it will just load and load and load eventually giving me a failed to retrieve data error code.
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Thanks for those details. Does what I said about using a custom gamerpic apply to you? Also, it's possible this is related to a piece of gear that's bugged. Can you try changing all your gear to something else?
\n\n
Something else to try is deleting the personal saved data. To do that, follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
\n\n
\n
Press the Guide button and then highlight the NHL 23 tile.
\n
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
\n
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Thanks for those details. Does what I said about using a custom gamerpic apply to you? Also, it's possible this is related to a piece of gear that's bugged. Can you try changing all your gear to something else?
\n\n
Something else to try is deleting the personal saved data. To do that, follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
\n\n
\n
Press the Guide button and then highlight the NHL 23 tile.
\n
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
\n
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
\n
\n
Let me know what happens. Thank you.
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I keep getting failed to retrieve data in NHL 23.","moderationData":{"__ref":"ModerationData:moderation_data:9590477"},"body":"
Hello, everyone. We're currently investigating this issue and could use some more information. If you can provide the following, it should help with this.
\n\n
\n
Gamertag/PSN ID
\n
ISP
\n
Location
\n
Console version of NHL 23 you're playing
\n
\n
Feel free to send the gamertag/PSN ID to me in a private message. You can do that by viewing my profile here.
\n\n
Update: We no longer need the details previously requested. This is appearing to be an issue with AT&T. Please contact their support to see if they can offer any assistance. We are still investigating, but are not finding any issues on our end at this time. We are also seeing this affecting Battlefield 2042 players who are all on AT&T as well.
\n\n
***Update 7/28: This has now been resolved by AT&T. Please let us know if you're still having any issues.***
\n\n
***Update 8/3: This issue has returned. We are trying to work with AT&T to get it resolved. I'll provide an update when I have one***
Hello, everyone. We're currently investigating this issue and could use some more information. If you can provide the following, it should help with this.
\n\n
\n
Gamertag/PSN ID
\n
ISP
\n
Location
\n
Console version of NHL 23 you're playing
\n
\n
Feel free to send the gamertag/PSN ID to me in a private message. You can do that by viewing my profile here.
\n\n
Update: We no longer need the details previously requested. This is appearing to be an issue with AT&T. Please contact their support to see if they can offer any assistance. We are still investigating, but are not finding any issues on our end at this time. We are also seeing this affecting Battlefield 2042 players who are all on AT&T as well.
\n\n
***Update 7/28: This has now been resolved by AT&T. Please let us know if you're still having any issues.***
\n\n
***Update 8/3: This issue has returned. We are trying to work with AT&T to get it resolved. I'll provide an update when I have one***
