Input Lag/Unresponsiveness

So I bit the bullet and bought a managed switch. I spent several hours on youtube watching wireshark tutorial. I spoke with AWS network engineer as well as other network professionals to help me with the wireshark so I know what I am reading. The FIFA guys were right, it turns out that I am getting anywhere between 10%-22% packet loss during the game. The EA people in these forums don't have the technical knowledge to explain to us why it is happening. The theory is that depending on our ISP and the route the packets take to the server, traffic management and dropped packets/ resent packets are occurring.

https://help.ea.com/nz/help/connection-quality/explaining-packet-loss-in-your-game/

From EA website:

Packet loss

Packet loss is the measurement of the number, or percentage, of packets that fail to successfully make the round trip to the FIFA Game Data Centers and back. 

A fast, reliable, and consistent delivery of the packets of game data is required for an online match to be played optimally. If one or more of the packets of game data fail to make the full trip, those packets need to be re-sent, which adds additional time before the player-requested actions in that packet happen in the game. This can result in subsequent packets being delayed as well, until everything catches up to the impact that was caused by the initial packet loss.

If you have very infrequent packet loss, you may not notice much impact while you play, or you may notice a delay between a button press and when the associated action happens in the game. If you are experiencing frequent or consistent packet loss, this can result in things like speed up lag, visual stuttering, or even disconnects.

There is nothing we can do about this short of moving to a different location with different ISP.

If EA was transparent, their in game network performance monitor would accurately portray the packet loss we are experiencing. but it doesn't so it becomes frustrating when low ping games feel horrible delayed with no reasonable explanation.

If you want to test it yourself you can get 30 dollars and buy a managed switch, connect the console to the switch, the switch has an app that lets you port mirror the port you connected to the console (port 1 for example) connect your laptop or PC into another port, have the switch mirror port 1 (console) to the laptop/PC port. Download wireshark and watch one of the dozen tutorial videos on Youtube (pretty simple really) and play a few games while capturing all network data from the console. You will see the resent packets, for me it was anywhere from 10 percent to 22 percent just in those three games. Different servers had different amount of resend, VA server had less than the Canadian one for me, but both games had delay. (I have netdumas software on router which allows me to choose to allow/deny servers).

Please if you care enough about this do it and post the results. I'd like to compare and I also would like a person who has amazing connection to do this as well so I can compare the amount of lost/resent packets as well.