Input Lag/Unresponsiveness

Tried playing Fifa and the gameplay was ok but "choppy" in one of the last games I played but to my surprise, the connection test gave me an excellent score, even better than the average. Games were 22ms Ping and Jitter always below 0.50ms.

Would be great to have this for NHL because my last game in HUT Champions this weekend was extreme, terrible connect, somehow managed to get two goals in the first period but the connection got even worse as the game went on, fat man lag was terrible, lost by more than ten, my Husso didn't even move at times as you can see in the video: https://youtu.be/26i8Yz295cQ

Just had a similar game against a Div 1 player in Rivals who managed 20 Minutes TOA against me because I couldn't attack him behind the net.

The game remains unplayable online for a large part...

@prospero99c 

That's a great score. You really shouldn't have any lag issues. So, if your issue is that players just feel heavy, that's really not something we can help with or diagnose. What feels heavy to you, might feel normal to someone else. We need to actually see lag happening. When people say it feels fine in one game, but bad in the next, is that just because they won the first game and lost the next one? Seeing the game lag actually shows there's an issue where a feeling isn't something we can really diagnose.

Can you point out in your video where you're seeing this reflected?

No offence, but do you even play the game online?

This is clearly not a network latency issue, as the topic itself is even labeled input lag / unresponsiveness.

"When people say it feels fine in one game, but bad in the next, is that just because they won the first game and lost the next one?"

Do you even read the comments in the thread?

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@mgbc85 wrote:

No offence, but do you even play the game online?

This is clearly not a network latency issue, as the topic itself is even labeled input lag / unresponsiveness.

"When people say it feels fine in one game, but bad in the next, is that just because they won the first game and lost the next one?"

Do you even read the comments in the thread?

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I play this game almost every day online. I've done that for the better part of the last 14 years.

Yes, I read the comments. They are the same comments we get for FIFA. It's something people have been complaining about for years and they will probably never stop. I really can't tell you why so many don't feel players being sluggish while so many others do. It's not something we're currently able to test for. When I had connection issues, replacing my equipment took care of them for me. I did a lot of research and found a good, gaming router along with a good modem. This made a huge difference. There are also those that have fantastic equipment and still feel like their players are heavy. There's only so much we can do since our servers are just one piece of the puzzle that make up a quick, snappy connection and they are always monitored for issues.

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@EA_Aljo wrote:

@prospero99c 

We need to actually see lag happening. 

Can you point out in your video where you're seeing this reflected?

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It's gaslighting at this point, and I won't let you get away with it. I've provided so much video evidence already, and your response was, "Can't replicate it, oh well! Never getting fixed." It's downright insulting to ask someone else to provide video, so they can get the same non-reply, even if they did. 

Want to see lag happening? Here you go! Again.

NORMAL CONNECTION, OFFLINE:

https://i.imgur.com/E488s61.mp4

NORMAL, THEN THE EXACT MOMENT THE INPUT DELAY OCCURS:

https://i.imgur.com/4fTjWY9.mp4

***********

NORMAL, OFFLINE:

MINUTES LATER WITH THE DELAY/UNRESPONSIVENESS:

I'm forced to play on this disaster of a game -- 13 months now -- with this unending input delay that is even worse online to the point it feels like packet loss. I've given you all the information, all the video, all the ideas, all the inconsistencies. It's one thing to give me the runaround, but I cannot sit silently watching you pretend it never happened while talking to another poster. "We need to actually see lag happening." You already have, so stop feigning ignorance. 

@DeliveryForKiki 

I have said multiple times that your video was submitted. It would help to see more though. So far, we have not been able to find out what is causing this for you.

@DeliveryForKiki @EA_Aljo it’s the same exact free skate issue with me. And online it just becomes beyond awful. How can I have this exact problem at like 4 different locations? 

@9up3dprurovj 

Can you get a video of it? Having more will only help with our investigation.

@DeliveryForKiki @EA_Aljo I still think it has something to do with the extra controller bug that is occurring. Even when I delete the game data and play completely offline, this bug still occurs and the feel of the skating completely fluctuates still, literally as I’m playing in an offline free skate 

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@dlf0c8lj0f5w wrote:

@DeliveryForKiki @EA_Aljo I still think it has something to do with the extra controller bug that is occurring. Even when I delete the game data and play completely offline, this bug still occurs and the feel of the skating completely fluctuates still, literally as I’m playing in an offline free skate 

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I get that bug too, where it defaults to blue (even green sometimes) but I think that's pretty common. I believe it affects vibration (which I don't normally play with), but I can turn my controller off/on and switch it to the red main controller. It doesn't change anything. I wish it were that easy. 

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@EA_Aljo wrote:

@DeliveryForKiki 

I have said multiple times that your video was submitted. It would help to see more though. So far, we have not been able to find out what is causing this for you.

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Now you want to see more, after you told me the other month that you can't magically replicate it and admitted there's nothing that can be done. What would more do? I've given you half a dozen clips/gifs that very clearly show the issue, with hundreds of words explaining, with other posters pointing their fingers and saying, "Just like me!" 

"Submitted" is an empty word. It's not a competition for best poem. Submitting has led to a one-way dead end conversation, with the real goal in mind of getting me to stop posting here. I'll be an octogenarian before I get an actually helpful reply from a developer. I didn't say a solution -- I said a reply that makes me feel my experience is valued. 

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@EA_Aljo wrote:

@prospero99c 

That's a great score. You really shouldn't have any lag issues. So, if your issue is that players just feel heavy, that's really not something we can help with or diagnose. What feels heavy to you, might feel normal to someone else. We need to actually see lag happening. When people say it feels fine in one game, but bad in the next, is that just because they won the first game and lost the next one? Seeing the game lag actually shows there's an issue where a feeling isn't something we can really diagnose.

Can you point out in your video where you're seeing this reflected?

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@DeliveryForKiki basically gave you all the videos you need, I attached my last HUT Champions game as well which was unplayable, just watch it. The problem is that the replay runs a lot smoother as when you play the game. I had to "fight the game" this last weekend in HUT Champions and Rivals, even the games against mediocre players were absolutely unplayable. The last couple of games, my opponents had 18-20 minutes TOA because I couldn't attack them in my own zone.

It just kills me that the guys on Twitch apparently play another game than I do. Just saw a guy on Reddit post his HUT Champions highlights, smooth gameplay, great connection, no input lag. But even EA Gamechangers had enough, nugetv just wrote on Twitter that he won't be streaming NHL 23 again, "this product is an embarrassment". At this point, you guys really should do some damage control and apologize for the state of this game and for not being able to fix these connection issues, it's just embarrassing. I'll keep playing once in a while but I have already pledged that I won't be buying NHL 24. I've had enough.

Yeah this is the worst part about it, I see people posting clips and streaming the game and they’re literally playing a different game. Players actually get up to speed and make precise movements, one timers instead of toe shots, literally night and day from me. God only knows what this problem could be, it’s followed me through 4 different addresses in different states 

@DeliveryForKiki 

When we get video from 1 person, it looks like an isolated incident. Obviously, there are others with the same issue as you, but we need to see that. So far, we're not able to reproduce this. There are others claiming in this thread that it's only happening to them and not their opponent. That further makes this more difficult to see on our end since it appears to be happening to the minority of the playerbase.

Aljo, with all of the similar reports over the last few years complaining about fatman lag, it is quite clear you guys can't fix the problem so you're simply stalling. 

That being said I've purchased this game every year since at least 2010 and the current state of online gameplay is incredibly terrible. I won't be buying next year until price drops to 20$ where it belongs.

Not only the input lag is a total turn-off, but the drop in mode is completely broken. I've been able to start a game without issue once every 4 attempts on average all year. Different bugs, loading screen stalls, unexpected errors, lost connection when game starts etc. If you sit down and try to play drop in games you can expect 40 min per game plus 40 mins in-between of just back to back rebooting of the game, quitting and re-inviting friends who got kicked. 

Game is absolutely beyond repair and you guys need to realize this before 2k makes a game. Scrap Frostbite, since it causes input lag, and start over fresh.

@couture2fat2fly 

There were complaints of input lag before Frostbite. This has been a complaint across many games over many years. Regardless, I would love to find out why some have input lag while so many others do not. It's understandable that those with higher pings are going to experience it though. 

Last night cleared the game data, loaded the game offline. Then joined EASHL lobby for 6s. First game my goalie is moving well and it’s responsive. Getting puck covers and save animations on everything. Towards the end of the game the mud starts to get worse and by the second game it is completely unplayable. Goalie reacts to nothing and basically every shot I’m not in perfect position for goes in the net. It’s the same pattern every single night. 

whatever the issue is, I think I’ve been having it  for a long time but it seems to have been exacerbated horribly by the new engine. It’s 100% NOT connection related 

It’s just clearly built into the game at this point. Some sort of nerf to certain players. It’s not lag, and hard to believe there’s a game breaking bug that only affects certain people

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@dlf0c8lj0f5w wrote:

It’s just clearly built into the game at this point. Some sort of nerf to certain players. It’s not lag, and hard to believe there’s a game breaking bug that only affects certain people

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This couldn't be further from the truth. We don't program the game to lag or have a higher ping for certain people. That would be an incredible waste of time and resources. It just makes no sense whatsoever. 

Wouldn’t be a waste of resources if it was determined that it increased player retention 

@6oct1on0jvxw 

What you're claiming simply does not exist.

@EA_Aljo  there is at least three people I know who play Fifa and have the same lag @DeliveryForKiki  mentioned in all game modes and I've shared clips about it and asked for help many times and there is no response from your end

It's an offline problemand if you can't recreate it to fix it just take the account credentials and try by your self since all of these complains aren't enough