Input Lag/Unresponsiveness

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@EA_Aljo wrote:

@DeliveryForKiki 

I have said multiple times that your video was submitted. It would help to see more though. So far, we have not been able to find out what is causing this for you.

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Now you want to see more, after you told me the other month that you can't magically replicate it and admitted there's nothing that can be done. What would more do? I've given you half a dozen clips/gifs that very clearly show the issue, with hundreds of words explaining, with other posters pointing their fingers and saying, "Just like me!" 

"Submitted" is an empty word. It's not a competition for best poem. Submitting has led to a one-way dead end conversation, with the real goal in mind of getting me to stop posting here. I'll be an octogenarian before I get an actually helpful reply from a developer. I didn't say a solution -- I said a reply that makes me feel my experience is valued. 

@DeliveryForKiki 

When we get video from 1 person, it looks like an isolated incident. Obviously, there are others with the same issue as you, but we need to see that. So far, we're not able to reproduce this. There are others claiming in this thread that it's only happening to them and not their opponent. That further makes this more difficult to see on our end since it appears to be happening to the minority of the playerbase.

Aljo, with all of the similar reports over the last few years complaining about fatman lag, it is quite clear you guys can't fix the problem so you're simply stalling. 

That being said I've purchased this game every year since at least 2010 and the current state of online gameplay is incredibly terrible. I won't be buying next year until price drops to 20$ where it belongs.

Not only the input lag is a total turn-off, but the drop in mode is completely broken. I've been able to start a game without issue once every 4 attempts on average all year. Different bugs, loading screen stalls, unexpected errors, lost connection when game starts etc. If you sit down and try to play drop in games you can expect 40 min per game plus 40 mins in-between of just back to back rebooting of the game, quitting and re-inviting friends who got kicked. 

Game is absolutely beyond repair and you guys need to realize this before 2k makes a game. Scrap Frostbite, since it causes input lag, and start over fresh.

@couture2fat2fly 

There were complaints of input lag before Frostbite. This has been a complaint across many games over many years. Regardless, I would love to find out why some have input lag while so many others do not. It's understandable that those with higher pings are going to experience it though. 

Last night cleared the game data, loaded the game offline. Then joined EASHL lobby for 6s. First game my goalie is moving well and it’s responsive. Getting puck covers and save animations on everything. Towards the end of the game the mud starts to get worse and by the second game it is completely unplayable. Goalie reacts to nothing and basically every shot I’m not in perfect position for goes in the net. It’s the same pattern every single night. 

whatever the issue is, I think I’ve been having it  for a long time but it seems to have been exacerbated horribly by the new engine. It’s 100% NOT connection related 

It’s just clearly built into the game at this point. Some sort of nerf to certain players. It’s not lag, and hard to believe there’s a game breaking bug that only affects certain people

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@dlf0c8lj0f5w wrote:

It’s just clearly built into the game at this point. Some sort of nerf to certain players. It’s not lag, and hard to believe there’s a game breaking bug that only affects certain people

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This couldn't be further from the truth. We don't program the game to lag or have a higher ping for certain people. That would be an incredible waste of time and resources. It just makes no sense whatsoever. 

Wouldn’t be a waste of resources if it was determined that it increased player retention 

@6oct1on0jvxw 

What you're claiming simply does not exist.

@EA_Aljo  there is at least three people I know who play Fifa and have the same lag @DeliveryForKiki  mentioned in all game modes and I've shared clips about it and asked for help many times and there is no response from your end

It's an offline problemand if you can't recreate it to fix it just take the account credentials and try by your self since all of these complains aren't enough 

@DeliveryForKiki 

I have reported everything to the team. It has been investigated, but this is also an incredibly difficult issue to troubleshoot. We would probably need to come to your home to experience what you are. There are a very high amount of variables to account for that we can't really do with our own testing. That and the relatively low number of reports of your exact issue just make it even harder to diagnose. We want you all to play without lag, but we also have no control over your region, what TV, router and modem you use, the other devices connected to your network, how your signal is routed, what router settings you're using, the amount of traffic in your neighborhood, the cables you use, etc. 

I ask for clips because there's a big difference between what you are experiencing and input lag, speed up lag or a drop in frame rate. Occasionally, people lump those together and don't define what kind of lag they have so video helps determine what lag they have. All of this is done to help diagnose the issue. Out of all the issues that are reported to us, connection problems can be the most complicated to troubleshoot due to the wildly varying differences in what makes up someone's connection. This isn't a simple issue of some people having the same problem and being able to find something on our end that is causing that. As I've said before, when we have a high number of people reporting problems with connections, we can find out why that's happening, but it's incredibly more challenging when a smaller portion of the overall playerbase is experiencing something we can't reproduce. Especially with the almost limitless combination of variables that are out of our control. We are constantly monitoring for issues and taking action as they come up.

Horrendous still today. Won maybe 2 or 3 games in way too many tries. Burst, champs, NWC

guesing there’s logic in doing challenges to upgrade cards so people don’t outright quit games

but why even chase them when dealing with the below all the time:

high ovrs feel sluggish

opponents ai all over you

passes go astray

cant switch players 

opponent doubles up on toa and shots

puck bounces right back to them

your team magically takes interference when not even controlling

tend to score on your own net more

guessing it’s just more subtle for those closer to servers and maybe more pronounced for us further away when at peak times.

super frustrating.

may be time to quit again.

EA,maybe take 24 year off and fix all this from ground up so it’s fair. 

Free to play this year because all this, and will be for the foreseeable future; if I even buy 24.

This is getting old EA. Feels like some locations are being used to make sure larger player bases stay happy. May not be the case, but sure feels like being targeted with unfair gameplay.

Edit: Removed mention of momentum. This is not in any of our sports games and is misinformation. -CM

@Br4ymatter 

We monitor all the servers for issues, but due to the extremely high numbers of variables involved with connections, we can't just do a test in a particular region to detect any local issues. Normally, when a region has a slow ping, it's due to being a more remote location that is farther away from a datacenter.

@Br4ymatter 

I'll pass on the feedback. I'm not aware of any backend changes that would cause your connection to change. We'll keep monitoring for issues as well.

Just an FYI

The game actually played “very” even and fairly online  this afternoon from say 1pm to about 5pm Saskatchewan time. 

Perhaps even more so than usual, and even for the games I lost. Exactly how I’d expect it to play. 

But since then, last few have returned to the negative things I experienced and noted before whereby it’s ridiculously unfair. 

Thought  I’d mention the timeline just in case checking things out. 

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@Br4ymatter wrote:

Just an FYI

The game actually played “very” even and fairly online  this afternoon from say 1pm to about 5pm Saskatchewan time. 

Perhaps even more so than usual, and even for the games I lost. Exactly how I’d expect it to play. 

But since then, last few have returned to the negative things I experienced and noted before whereby it’s ridiculously unfair. 

Thought  I’d mention the timeline just in case checking things out. 

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It's possible traffic is heavier on your network in the late afternoon/early evening. We'll keep an eye out for any issues though.

@EA_Aljo Yeah keep going deep into hallucinations about connection and servers and gaslighting that it's an offline engine coding problem that you guys having since 17

just to be more clear on this bug, I've opened the game on the thirds setup, new ps5 new screen totally different neighborhood  with a 500MB connection completely different 

PlayStation and EA accounts and the game still have the same issue in offline game play so yeah it's definitely not something on our end.

that's it for me on this game and I think more will follow due to your negligence of the problem.

good luck.

@El_Ostora_0 

There's no gaslighting here. We simply have not been able to reproduce this. We would love to have to be able to find out why some of you are having this issue, but when we can't make it happen, we can't track down what is causing it. It's also further impacted by the relative low number of reports along with the high number of variables that make up everyone's connection. We will continue to monitor our servers and watch for more reports.