Input Lag/Unresponsiveness
New game, same issue. Since last January. Not my first rodeo posting here! To get the jump on the response: Xbox Series X, 1ms monitor, all hardware has been swapped multiple times (including my sys...
Forum Discussion
@El_Ostora_0 It's the definition of being given the runaround. They ask for evidence, and I provide ample evidence, including clips. They say they can't replicate it (whatever that means), which is acknowledging there is a visible issue, but they don't give the slightest hint of what could be wrong. Then they ask for more clips when someone else complains. Round and round.
The lack of respect for the consumer's time, experience, and intelligence is galling. Do developers exist in this company? You'd think in 15 months that there'd be at least some interaction or explanation with someone with more expertise than a "Community Manager."
The lack of respect for the consumer's time, experience, and intelligence is galling. Do developers exist in this company? You'd think in 15 months that there'd be at least some interaction or explanation with someone with more expertise than a "Community Manager."
EA_Aljo
Community Manager
Community ManagerI have reported everything to the team. It has been investigated, but this is also an incredibly difficult issue to troubleshoot. We would probably need to come to your home to experience what you are. There are a very high amount of variables to account for that we can't really do with our own testing. That and the relatively low number of reports of your exact issue just make it even harder to diagnose. We want you all to play without lag, but we also have no control over your region, what TV, router and modem you use, the other devices connected to your network, how your signal is routed, what router settings you're using, the amount of traffic in your neighborhood, the cables you use, etc.
I ask for clips because there's a big difference between what you are experiencing and input lag, speed up lag or a drop in frame rate. Occasionally, people lump those together and don't define what kind of lag they have so video helps determine what lag they have. All of this is done to help diagnose the issue. Out of all the issues that are reported to us, connection problems can be the most complicated to troubleshoot due to the wildly varying differences in what makes up someone's connection. This isn't a simple issue of some people having the same problem and being able to find something on our end that is causing that. As I've said before, when we have a high number of people reporting problems with connections, we can find out why that's happening, but it's incredibly more challenging when a smaller portion of the overall playerbase is experiencing something we can't reproduce. Especially with the almost limitless combination of variables that are out of our control. We are constantly monitoring for issues and taking action as they come up.
- @EA_Aljo Do you have devs and testers in some of the locations people are reporting these issues from? Perhaps that could go a long way in diagnosing/resolving. Even if done on a temporary basis. Just a thought.
- @Br4ymatter Saskatchewan super rough again tonight by the way.
Horrendous still today. Won maybe 2 or 3 games in way too many tries. Burst, champs, NWC
guesing there’s logic in doing challenges to upgrade cards so people don’t outright quit games
but why even chase them when dealing with the below all the time:
high ovrs feel sluggish
opponents ai all over you
passes go astray
cant switch players
opponent doubles up on toa and shots
puck bounces right back to them
your team magically takes interference when not even controlling
tend to score on your own net more
guessing it’s just more subtle for those closer to servers and maybe more pronounced for us further away when at peak times.
super frustrating.
may be time to quit again.
EA,maybe take 24 year off and fix all this from ground up so it’s fair.
Free to play this year because all this, and will be for the foreseeable future; if I even buy 24.This is getting old EA. Feels like some locations are being used to make sure larger player bases stay happy. May not be the case, but sure feels like being targeted with unfair gameplay.
Edit: Removed mention of momentum. This is not in any of our sports games and is misinformation. -CM- EA_Aljo
We monitor all the servers for issues, but due to the extremely high numbers of variables involved with connections, we can't just do a test in a particular region to detect any local issues. Normally, when a region has a slow ping, it's due to being a more remote location that is farther away from a datacenter.
- @EA_Aljo My ping hasn’t changed from the normal supposed numbers I see in the game.
It’s gotta be something that changed on the backend that has all of a sudden made it unplayable the past few days. Or it’s a load issue. I’m not saying to investigate local issues but instead see how backend changes affect users in certain locations. Certainly you can hire a tester to report how a change or kid issue could affect.
If EA doesn’t want to get to the bottom of it, then I guess I just need to quit this game, as I suspect many others will do out of frustration. Really sad, but I guess no obligation since it’s a “small number of complaints”. Yet this thread is huge past few years.
As others have noted, those who stream play an entirely different game than those of us in certain locations. Yet, it must be on our end.
We can’t just move, but EA can and should spend time and resources to fix so it’s at least playable and more importantly “fair”across the board. - EA_Aljo
I'll pass on the feedback. I'm not aware of any backend changes that would cause your connection to change. We'll keep monitoring for issues as well.
- @EA_Aljo
Appreciate it.
Really don’t want to have to gripe so much, but think this may affect way more people than you think. Again for some it may be more subtle.
And I really don’t mind losing, if it’s fair or even if it’s not fair sometimes.
But it shouldn’t be consistently unfair for long stretches or days like it can be often. Just an FYI
The game actually played “very” even and fairly online this afternoon from say 1pm to about 5pm Saskatchewan time.
Perhaps even more so than usual, and even for the games I lost. Exactly how I’d expect it to play.
But since then, last few have returned to the negative things I experienced and noted before whereby it’s ridiculously unfair.Thought I’d mention the timeline just in case checking things out.
- EA_Aljo
@Br4ymatter wrote:
Just an FYI
The game actually played “very” even and fairly online this afternoon from say 1pm to about 5pm Saskatchewan time.
Perhaps even more so than usual, and even for the games I lost. Exactly how I’d expect it to play.
But since then, last few have returned to the negative things I experienced and noted before whereby it’s ridiculously unfair.Thought I’d mention the timeline just in case checking things out.
It's possible traffic is heavier on your network in the late afternoon/early evening. We'll keep an eye out for any issues though.
@EA_Aljo Yeah keep going deep into hallucinations about connection and servers and gaslighting that it's an offline engine coding problem that you guys having since 17
just to be more clear on this bug, I've opened the game on the thirds setup, new ps5 new screen totally different neighborhood with a 500MB connection completely different
PlayStation and EA accounts and the game still have the same issue in offline game play so yeah it's definitely not something on our end.
that's it for me on this game and I think more will follow due to your negligence of the problem.
good luck.
- EA_Aljo
There's no gaslighting here. We simply have not been able to reproduce this. We would love to have to be able to find out why some of you are having this issue, but when we can't make it happen, we can't track down what is causing it. It's also further impacted by the relative low number of reports along with the high number of variables that make up everyone's connection. We will continue to monitor our servers and watch for more reports.
- @EA_Aljo
So I get that we’re talking servers vs p2p but why is it that I only experience this inability to keep up in rivals/champs more often than not as compared to hut friendly?
Doesn’t that clearly indicate that it’s something with the game, code or servers if I never experience that in hut friendly? Can’t be my connection then, right?
Again, when playing rivals/champs, 4 of 5 games my opponents ai will be all over me, I can’t make any plays, players skating in mud, outshot/out toa’d terribly, random goals on myself, interference penalties on players I’m not controlling, etc. Just a nasty experience that makes me wanna quit immediately. Makes chasing cards pointless. Good thing I’m free to play.
Yet, I can play that same player after in a hut friendly and it plays smooth as butter like it should, and it’s fair for both sides.
Can we go back to p2p maybe? Think you’d make a lotta people happier.
By the way when was the change made to server based for hut? Feel like it’s only in last 5 years? Probably about the time people started complaining is my guess. I have played this game serie from the very beginning and now EA have made something that this is the last EA title to my house. Horrible horrible.
I understand that all these gaming setups and connection stuff variates and has effect to gameplay too, but why there is no this kind of problems in other games.
EA it isn't in the game anymore.
Edit: Removed profanity. Per the Answers HQ rules, make sure your posts are free of swearing. -CM
Anyone who is experiencing input lag, unresponsive, sluggish gameplay. Try to tun off crossplay.
I have been playing around with turning it, on and off his weeekend. And there is definitely a significant difference.
- EA_Aljo
You're welcome to provide videos showing the differences in your opponent's AI versus yours. Keep in mind that this also can come down to which strategies are being used and how the humans at the controls are playing. I'd be glad to review videos for any inconsistencies though.
I don't see us going back to P2P due to the ability to force a game to disconnect. That's not something we have any control over. Other than using dedicated servers. Which, makes this a lot harder to do.
I can literally feel the game resisting my player from skating to a loose puck occasionally lol. It isn’t even subtle
- @EA_Aljo If EA is really serious about this issue, please have your engineers look into this issue of out of order packets, which I suspect could be a reason for these issues. Here is a reddit post about the Fortnite devs looking into an issue of packets being out of order after having done some investigation:
https://www.reddit.com/r/networking/comments/awr6t1/out_of_order_packets/
As you can see, the in-game connection indicators and the connection tool don't display this as packet loss, since the packets aren't technically being dropped and are just being retransmitted. You can see why this would be a problem in real time, as game states between 2 players will not match up. This is a legitimate issue, and if the devs aren't willing to look into this, I don't believe anything except lip service is being paid here in regards to fixing the issue. @DeliveryForKiki it’s actually freaky how
similar it is to what people refer to as “heavy car bug” in the Rocket League community. If you Google it and read through some online threads about it you would probably be shocked to see the parallels. I quit NHL only to realize the exact same janky movements and weird desync feeling is in rocket league too and is a huge problem for many players. The difference is that there are a lot more people like you, who are very high ranks, discussing it and troubleshooting it to no avail
@6oct1on0jvxwYou're not wrong. I don't play on PC or Rocket League, but some things sound very similar. Whether it's the few seconds normal before something suddenly looks off with the frames (like a mini stutter) and the delay returns. Or obviously the delayed inputs. Or not even delayed -- simply failed inputs.
The most apparent issue is that it affects offline modes too. There's nothing you can say about the internet (let alone a stable 1GB connection) that clears that up. I don't have issues in other high paced games. And when online clears up or offline, the other invariably does too. It's always both at the same time. I don't play much these days, and it's not consistent with it, but some of the time it clears up at 3-4am like clockwork. My skater is flying in free skate. No sudden stops when turning, my right stick moves faster, animations clean up.
From the very first post, this is about as simple a representation as it gets:
It's been 18 months, EA doesn't care. You'll never hear a peep of a response from this "team" that supposedly is receiving this information. I have dozens of videos. Like talking to a wall.Yeah, I have the exact same movement in free skate. I’m just not so sure why you’re convinced this is a bug and not intended. The you know what “kicks in” at a certain point and your skater will display this odd clunky movement
I've never played FIFA before, but my friend asked me to play, so I gave it a go. I don't have this input delay in FIFA, offline or online. I don't have it in any other game.
Something I posted a long time ago was about how NHL starts up. It will always shortcut boot up, and I'm not talking quick resume. Click the app and it's a grey loading screen. It will always show you the last played mode, even if you delete the game. The full reboot white EA screen -- which you cannot replicate with a factory reset, a game re-download.....anything EXCEPT clearing data offline and reloading the game offline -- appears on FIFA every single time you load the app. I find that unusual, especially since I don't have the same delay there.
Something is wrong with how EA NHL accesses my account/cloud/save data, and I'll die on that hill. It's why if I totally delete all save data (you have to do it twice), set my Xbox to offline only, and load the game not under any account, it feels normal in free skate. But as soon as you sign in, it will ask to load cloud data. I'm not sure how to square the circle of the game sometimes performing normally (offline too) at 3-4am. One of the cleanest nights of the year happened too immediately after the servers crashed.
@DeliveryForKikiI feel like if you give FIFA some time, the same issues will start occurring. I have the exact same issues in FIFA as mentioned previously. The input lag spills out into all offline modes when logged into the EA account. When logged out, everything works as intended.
The experience always degrades from the first time I start playing. First couple of weeks are good, and then the issues start. Happened on Xbox, PS, and PC.@MrTryfe @DeliveryForKiki Yeah it’s no different for me in FIFA. It’s just less noticeable if you 1.Aren’t as familiar with the game
2. Have no reference to times when the inputs were infinitely more responsive and precise.
Hello! I wanted to chime in on this discussion even though I dont play this game. I've been having similar problems on rainbow six siege on my xbox series s. The input feeling heavy, sluggish and delayed. I have searched all over the internet for fixes. I've swapped hardware and tried everything you possible can to fix this. I found this post and your comments about going offline and deleting the game data and that was what worked for me in r6s. As I suspected that its something to do with cloud data, syncing issues your method proved that. There is definitely something wrong with xbox syncing/ quick resume or something related to the cloud. Idk if the fix is permanent for me but for now it has worked. 👍
