Forum Discussion

3 years ago

Keep losing connection to EA Servers in NHL 23 HUT

Product: NHL 23 Platform:PlayStation 5 What is your gamertag/PSN ID? PlaymakerSJ How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? I keep losing con...

EA_Aljo

Community Manager

3 years ago

Hi there, @PlaymakerSJ

Thanks for reaching out about this. I'll try to help find out what's going on. First, are you on a wired or wireless connection? Also, have you tried all the troubleshooting steps here?

PlaymakerSJ
3 years ago
I‘m on a wired connection and already did all the troubleshooting steps
- EA_Aljo
  Community Manager
  3 years ago
  @PlaymakerSJ
  
  Thanks for getting back to me. Have you tried using alternate DNS settings? Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
  
  Also, make sure there's no damage with your ethernet cable. It should be at least Cat6 as well.
  - PlaymakerSJ
    3 years ago
    That did not help neither unfortunately