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PlaymakerSJ's avatar
PlaymakerSJ
3 years ago

Keep losing connection to EA Servers in NHL 23 HUT

Product: NHL 23 Platform:PlayStation 5 What is your gamertag/PSN ID? PlaymakerSJ How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? I keep losing con...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @PlaymakerSJ 

Thanks for reaching out about this. I'll try to help find out what's going on. First, are you on a wired or wireless connection? Also, have you tried all the troubleshooting steps here?

PlaymakerSJ's avatar
PlaymakerSJ
3 years ago

I‘m on a wired connection and already did all the troubleshooting steps

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @PlaymakerSJ 

    Thanks for getting back to me. Have you tried using alternate DNS settings? Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

    Also, make sure there's no damage with your ethernet cable. It should be at least Cat6 as well.

    • PlaymakerSJ's avatar
      PlaymakerSJ
      3 years ago

      That did not help neither unfortunately

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @PlaymakerSJ 

        Thanks for trying. Here are some other suggestions:

        • Check to see if UPnP is enabled on your router. If it's not, enable it. However, I have seen the rare instance where disabling this can be an improvement.
        • Enable QoS (Quality of Service) and prioritize your console.
        • Check your router for a firmware update.
        • Go to the network settings on your PS5. Check the NAT Type. It should be Type 1 or Type 2. Not Type 3.
        • Talk to your ISP to see if they are noticing any issues.

        Have you run any tests for packet loss?

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