Forum Discussion

3 years ago

Keep losing connection to EA Servers in NHL 23 HUT

Product: NHL 23 Platform:PlayStation 5 What is your gamertag/PSN ID? PlaymakerSJ How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? I keep losing con...

PlaymakerSJ

3 years ago

I‘m on a wired connection and already did all the troubleshooting steps

EA_Aljo

Community Manager

3 years ago

@PlaymakerSJ

Thanks for getting back to me. Have you tried using alternate DNS settings? Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Also, make sure there's no damage with your ethernet cable. It should be at least Cat6 as well.

PlaymakerSJ
3 years ago
That did not help neither unfortunately
- EA_Aljo
  Community Manager
  3 years ago
  @PlaymakerSJ
  
  Thanks for trying. Here are some other suggestions:
  
  Check to see if UPnP is enabled on your router. If it's not, enable it. However, I have seen the rare instance where disabling this can be an improvement.
  
  Enable QoS (Quality of Service) and prioritize your console.
  
  Check your router for a firmware update.
  
  Go to the network settings on your PS5. Check the NAT Type. It should be Type 1 or Type 2. Not Type 3.
  
  Talk to your ISP to see if they are noticing any issues.
  
  Have you run any tests for packet loss?
- Luigi0727
  3 years ago
  Did you happen to get a resolution to this? I have the same issue getting kicked with unbelievable connection (15-21ms). Mostly in EASHL.
  - EA_Aljo
    Community Manager
    3 years ago
    @Luigi0727
    
    Are you using a wired or wireless connection? Also, what system do you play on?