Forum Discussion

3 years ago

Keep losing connection to EA Servers in NHL 23 HUT

Product: NHL 23 Platform:PlayStation 5 What is your gamertag/PSN ID? PlaymakerSJ How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? I keep losing con...

EA_Aljo

Community Manager

3 years ago

@PlaymakerSJ

Thanks for getting back to me. Have you tried using alternate DNS settings? Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Also, make sure there's no damage with your ethernet cable. It should be at least Cat6 as well.

PlaymakerSJ

3 years ago

That did not help neither unfortunately

EA_Aljo
Community Manager
3 years ago
@PlaymakerSJ

Thanks for trying. Here are some other suggestions:

Check to see if UPnP is enabled on your router. If it's not, enable it. However, I have seen the rare instance where disabling this can be an improvement.

Enable QoS (Quality of Service) and prioritize your console.

Check your router for a firmware update.

Go to the network settings on your PS5. Check the NAT Type. It should be Type 1 or Type 2. Not Type 3.

Talk to your ISP to see if they are noticing any issues.

Have you run any tests for packet loss?
Luigi0727
3 years ago
Did you happen to get a resolution to this? I have the same issue getting kicked with unbelievable connection (15-21ms). Mostly in EASHL.
- EA_Aljo
  Community Manager
  3 years ago
  @Luigi0727
  
  Are you using a wired or wireless connection? Also, what system do you play on?
  - Luigi0727
    3 years ago
    PS5 wired. Occurs most when I used the PS4 version of the game to play with people who are still on that console.
- PlaymakerSJ
  3 years ago
  @Luigi0727 could not test it as much in recent days. Will keep you updated