Forum Discussion

3 years ago

Keep losing connection to EA Servers in NHL 23 HUT

Product: NHL 23 Platform:PlayStation 5 What is your gamertag/PSN ID? PlaymakerSJ How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? I keep losing con...

PlaymakerSJ

3 years ago

I just recently lost connection to the EA Server in two games in a row. One week I did not have this problem, now it‘s back. Guess I just stop playing then, tried everything possible to solve it

EA_Aljo

Community Manager

3 years ago

Hello, @PlaymakerSJ

We're not aware of any issues currently. Try power cycling your equipment with these steps - unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

PlaymakerSJ
3 years ago
@EA_Aljo Helped for couple of days. Today same
problem occured
- Blambo_svk
  Rising Hotshot
  3 years ago
  @PlaymakerSJ I had something similar with nhl22, I put a new wifi router and it stopped
  - PlaymakerSJ
    3 years ago
    @Blambo_svk So you bought a new router because of it? I‘ll have to wait a few months then
- EA_Aljo
  Community Manager
  3 years ago
  @PlaymakerSJ
  
  Did power cycling help again? Also, you can try all the troubleshooting steps here. Thanks!
  - PlaymakerSJ
    3 years ago
    @EA_Aljo I already tried all of this. As I said I don‘t have a bad ping or input lag. The game runs fluently, then suddenly I just lose connection to the EA Server for no reason. I play the NHL series many years now I never had this problem.