Forum Discussion

3 years ago

Keep losing connection to EA Servers in NHL 23 HUT

Product: NHL 23 Platform:PlayStation 5 What is your gamertag/PSN ID? PlaymakerSJ How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? I keep losing con...

EA_Aljo

Community Manager

3 years ago

Hello, @PlaymakerSJ

We're not aware of any issues currently. Try power cycling your equipment with these steps - unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

PlaymakerSJ

3 years ago

@EA_Aljo Helped for couple of days. Today same
problem occured

Blambo_svk
Rising Hotshot
3 years ago
@PlaymakerSJ I had something similar with nhl22, I put a new wifi router and it stopped
- PlaymakerSJ
  3 years ago
  @Blambo_svk So you bought a new router because of it? I‘ll have to wait a few months then
  - Blambo_svk
    Rising Hotshot
    3 years ago
    @PlaymakerSJ so I had a new one, so hey, I changed it because the game was running normally on the old one, then the patch came and I was kicked from the server, it was at 22, I was afraid when I switched to the new net that I would have the same problem again on nhl23, but it's fine normal and I have a new router :D
EA_Aljo
Community Manager
3 years ago
@PlaymakerSJ

Did power cycling help again? Also, you can try all the troubleshooting steps here. Thanks!
- PlaymakerSJ
  3 years ago
  @EA_Aljo I already tried all of this. As I said I don‘t have a bad ping or input lag. The game runs fluently, then suddenly I just lose connection to the EA Server for no reason. I play the NHL series many years now I never had this problem.
  - EA_Aljo
    Community Manager
    3 years ago
    @PlaymakerSJ
    
    Which system are you playing on and is a wired or wireless connection being used?