Lost connection - When playing offline HUT
I moved to PS5 a few days ago and I am still getting the issue of being disconnected from EA servers but it happens way, way more than on PS4. IT says "You have lost your connection to EA servers. P...
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EA_Aljo
Community Manager
Community Manager
@EA_Aljo Well I'm an IT guy and usually good for troubleshooting in the right order but I don't see how my brand new PS5 and a fresh install of the game would create that with the very powerful internet I have. I tried to launch a few games from my work phone's hotspot but as this is extremely random I guess I'll need to keep doing it for a longer period of time despite that connection being way to slow to play seriously... and see if I get the error while using this connection as well. I'll keep you posted.
- EA_Aljo
Thanks for trying that. If you don't get any disconnects, that points to an issue with the normal connection you play on.
- @EA_Aljo So I tried to play a Hut Rush game just now, got a: Failed to retreive data; please try again later, with an error code with 3x 16digit hexa code.
Then I jumped on my work phone hotspot to see if I would go trough, but I got the same error as well when I tried to play a game again.
So far on my hotspot I didn't have the " You were disconnected from the EA servers error" but again it's so random and can't play on the hotspot all the time, usually If I go from my wired connection to my wifi connection the next attempt at playing works.- EA_Aljo
@martmet wrote:
@EA_Aljo So I tried to play a Hut Rush game just now, got a: Failed to retreive data; please try again later, with an error code with 3x 16digit hexa code.
Then I jumped on my work phone hotspot to see if I would go trough, but I got the same error as well when I tried to play a game again.
So far on my hotspot I didn't have the " You were disconnected from the EA servers error" but again it's so random and can't play on the hotspot all the time, usually If I go from my wired connection to my wifi connection the next attempt at playing works.You say the next game works when switching to wireless. Does the next game after that disconnect?
