Lost connection - When playing offline HUT
I moved to PS5 a few days ago and I am still getting the issue of being disconnected from EA servers but it happens way, way more than on PS4. IT says "You have lost your connection to EA servers. P...
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EA_Aljo
Community Manager
Community ManagerThanks for trying that. If you don't get any disconnects, that points to an issue with the normal connection you play on.
@EA_Aljo So I tried to play a Hut Rush game just now, got a: Failed to retreive data; please try again later, with an error code with 3x 16digit hexa code.
Then I jumped on my work phone hotspot to see if I would go trough, but I got the same error as well when I tried to play a game again.
So far on my hotspot I didn't have the " You were disconnected from the EA servers error" but again it's so random and can't play on the hotspot all the time, usually If I go from my wired connection to my wifi connection the next attempt at playing works.
Then I jumped on my work phone hotspot to see if I would go trough, but I got the same error as well when I tried to play a game again.
So far on my hotspot I didn't have the " You were disconnected from the EA servers error" but again it's so random and can't play on the hotspot all the time, usually If I go from my wired connection to my wifi connection the next attempt at playing works.
- EA_Aljo
@martmet wrote:
@EA_Aljo So I tried to play a Hut Rush game just now, got a: Failed to retreive data; please try again later, with an error code with 3x 16digit hexa code.
Then I jumped on my work phone hotspot to see if I would go trough, but I got the same error as well when I tried to play a game again.
So far on my hotspot I didn't have the " You were disconnected from the EA servers error" but again it's so random and can't play on the hotspot all the time, usually If I go from my wired connection to my wifi connection the next attempt at playing works.You say the next game works when switching to wireless. Does the next game after that disconnect?
Any updates on this? My 9 year old son is losing his mind, and I don't blame him. Roughly 300 mbps, I'm streaming video calls all day in the same space and he's dropping at least 3 out of every 10 offline HUT Squad Battle.
You all going to fix this anytime soon?
- EA_Aljo
We aren't aware of any issues currently. Is he playing over a wired or wireless connection?
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