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frink85's avatar
frink85
Rising Traveler
2 years ago

Mascot Madness HUT Rush Crashes When Advancing to Draft Lineup

I am unable to start/draft lineup for the Mascot Madness HUT Rush mode. When I try to draft lineup the game crashes and gives the error message "Failed to retrieve data; please try again later." This...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hello, @37e85b1300821b0a @frink85 @Birdimus89 

Thanks for reporting this. Are you all on Series X or just @37e85b1300821b0a? If not, please state which console you're on. Also, it would be good to power cycle. To do that, unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

Birdimus89's avatar
Birdimus89
2 years ago

The issue actually resolved itself for me last night after the reset at 5pm EST. 
I was having this issue on Xbox series S.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Birdimus89 

    Thanks for letting me know. Apologies for the frustration. If you experiencing an other issues, please reach out again. Good luck and have fun!

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