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frink85's avatar
frink85
Rising Traveler
2 years ago

Mascot Madness HUT Rush Crashes When Advancing to Draft Lineup

I am unable to start/draft lineup for the Mascot Madness HUT Rush mode. When I try to draft lineup the game crashes and gives the error message "Failed to retrieve data; please try again later." This...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@37e85b1300821b0a 

Try deleting your personal saved data. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23 and delete the saved data.

frink85's avatar
frink85
Rising Traveler
2 years ago
@EA_Aljo Hi, I tried power cycling and that did not work.

When deleting personal saved data from the Xbox Series X, would it be the data under my gamertag or the data under "reserved space"? my gamertag data is 2.0 MB while the "reserved space" data is 1.0 GB.

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