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Jeff_frm_Edmonds's avatar
Jeff_frm_Edmonds
Rising Ace
3 years ago
Solved

Missing Prospect Players Items

I already contacted EA Help but curious if anyone else is missing Fantasy Prospect Items?

I bought 2 of the packs over the weekend and my items were in my collection on Sunday but not Monday when I went to add to my lineup to speed through objectives. I went through the reboots and other steps on the site and nothing. I hand select my items for packs so its not that either. 

Anyone else notice this?

I've had this happen before but they usually come back after a reboot but not this time.

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @Jeff_frm_Edmonds 

    I hate to tell you this, but it looks like those were used in a set. If you're auto-filling sets, make sure to double check that the items being submitted are ones you're ok with losing.

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Jeff_frm_Edmonds 

    No problem! You're very welcome. Also, if you'd like to contact an advisor just to make sure what I'm seeing is correct, that's always an option. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They can double check to make sure that was the case.

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