Forum Discussion

eckwins's avatar
eckwins
3 years ago
Solved

Network Connection Issue - Cant Connect to Game

Hello, I am getting the network connection issue error when trying to connect to NHL 23 servers.  I have tested with Fifa and that doesnt seem to be an issue there.  I was in a game yesterday when...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hey, everyone. The servers are now back up. Apologies for the extended downtime.

AlexR8's avatar
AlexR8
2 years ago

We have restarted our modem multiple time. We have uninstalled and reinstalled NHL 23 several times. We have unplugged the Xbox One several times. After all of that, we STILL CANNOT play online. We tested it with FIFA and NBA and both off those allow us to play online. NHL 23 is our only digital game and it’s the only one with this issue. What is left to do? My son has spent about $200 on his HUT team and now he can’t use it. MAKE THIS RIGHT!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @AlexR8 

Are you able to connect on a different Xbox gamertag?

  • AlexR8's avatar
    AlexR8
    2 years ago

    No because we didn’t want to lose progress. We bought and used it online for a month and now it won’t work.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @AlexR8 

      Could you try logging in to HUT with a different gamertag? That would help determine if this is an account issue or not. No progress will be lost on the main account when logging in to a different one.

      • J8cob2719's avatar
        J8cob2719
        2 years ago

        I tried doing and it still didn’t work what else should I try?

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