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eckwins's avatar
eckwins
3 years ago
Solved

Network Connection Issue - Cant Connect to Game

Hello, I am getting the network connection issue error when trying to connect to NHL 23 servers.  I have tested with Fifa and that doesnt seem to be an issue there.  I was in a game yesterday when...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hey, everyone. The servers are now back up. Apologies for the extended downtime.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Nerdy_Dad1 

How did you perform the reboot. It should be done with these steps - unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.

Nerdy_Dad1's avatar
Nerdy_Dad1
2 years ago

I did exactly what you said and still get the same NETWORK CONNECTION ISSUE. Got another solution to try?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Nerdy_Dad1 

    As a test, can you see if switching your connection to a mobile hotspot works? Again, this is just a test and not meant to be permanent.

    • Nerdy_Dad1's avatar
      Nerdy_Dad1
      2 years ago

      Hi 

      I was able to connect via my hotspot, and also without the hotspot the next day.

      Does that mean I need to make any changes on my side?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Nerdy_Dad1 

        Are you saying you were able to connect on your normal connection now?

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