Network Connection Issue - Can't play online!

@Beso_Queso 

It's possible this is related to your entitlements for NHL 23. An advisor can look in to that for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

I have already made a support ticket there at that website that you link. I have not received any response as of yet (3 Days)

I made it shortly before I reached out in this thread. 

I'm not sure why it would be entitlements, both times when I installed the game, I accepted the user policy as standard, and the game was connected to my account. As I mentioned prior, I have another EA game on the same system that I connect to without any problem. That game would have similar entitlements, no? 

I hope you know, I am not trying to be disruptive, or disruptive. I have not been able to play the game I've purchased, and have never had an issue with a product like this before. I'm just trying to understand why this is only happening to this one game in my library, and how to fix it. 

I do not have a facebook or twitter to make that sort of claim, but if I don't receive response from the customer service rep, and a wired connection doesn't work, I will make a twitter to contact @Eahelp I guess. 

@Beso_Queso 

Can you try connecting to a mobile hotspot and see if you can connect then? This is just as a test.

Last night I received my ethernet chord to provide a wired connection to my ps5.

I started up the game, and it showed a message from ea, Contact Preferences, 'Do you want to receive emails from Ea about promotional material....?' 

After that, I was able to connect to online modes. I tried on 3-4 separate occasions to connect before typing this out, to make sure it was still working. It was. I no longer have a problem in connecting online to this game. 

I understand you community manager's can only do so much, but I really hope you note down this problem, and what happened after I was able to connect, as others in the future may have this issue if there isn't some sort of change implemented. 

When connected wirelessly (240+mpbs) I of course accepted the terms/license agreements as they came up. That message about EA Contacts never came up with a wireless connection, which may have been preventing me from going online. There is obviously something wrong, as the other licenses came up fine. 

As I've mentioned many times now, I have standard internet settings/connection, and have never had an issue in any other game. Please mark this down or something, because this will happen to others as well.