Nhl 23: bug

That did not work I tried both changing everything this is so stupid why I can’t play!

@55hippy 

Can you get me a video of what's happening? I'll pass this on to the team. Also, is this happening in both club games and drop-ins?

@EA_Aljo yeah both

@55hippy Sure I will

@EA_Aljo It will not let me send a vid I can explain it i’ll log into NHL go to EASHL Go to clubs click on goalie and I can ready up if I click position gives me an error code failed to retrieve data I can go back in after it does that and click centre or wing or defence and it gives me an error code so I have no idea

@55hippy 

Can you put the video up on a service like YouTube and link it here? You can find some help with this here.

https://vm.tiktok.com/ZMFHCPMtX/ That’s the link!

@55hippy 

Thank you. Are you using a custom gamerpic for your Xbox gamertag? If so, change it to a default one. Let me know if that helps or not. Thanks!

Hey Apollo no I did not fix it

Did you see the TikTok video as well

Doesn’t make sense either Apollo that I can literally play old gen nhl 23 and it works fine!

@55hippy 

Does it also happen if you try to play as a skater? Are there are any other modes in WoC that does this or is it only drop-ins?

I can play goalie perfectly fine,but when I try to switch to skater I can’t play in drop in‘s,clubs,threes eliminator, ones eliminator,but I can go on nhl 23 old gen Version in play all positions fine this happened to me last year and I had to make a whole new account just to play this year I can’t even do that!

@55hippy So what we going to do?

@55hippy 

Try deleting your personal saved data for NHL 23. Press the Guide button and then highlight the NHL 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

Will I lose any of my chel data eashl

@55hippy 

No. It's strictly offline saves and settings that are affected, but they should download from the cloud. Again, that's not something I can guarantee though.

@EA_Aljo Ok

@EA_Aljo Hey I try it and it did not fix it still have the same problem?

@55hippy 

Check to see if you have the latest roster update at Settings > Rosters > Active Roster. If you don't, get the latest one and try again.

I tried that it did not work I don’t know do you wanna give me a call and you can guide me through some other ways to might fix it

@55hippy 

Just to be sure, did you update the roster or are you having trouble with that? Also, I'd like to make sure that you changed your gamerpic to a default image.

Yes the active roster is perfectly fine I did change it to the default and then put it back to normal no the only thing I’m having problems with is easho

@55hippy 

You mentioned previously this happens when switching to your skater. Have you tried changing every option for customization? Gear and head options.

@EA_Aljo Yeah I try that only thing I able to play is goalie