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Jcassidy69's avatar
Jcassidy69
3 years ago

Nhl 23: bug

Product: NHL 23 Platform:Xbox Series S What is your gamertag/PSN ID? MrazekIl35Il How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? When looking at the pi...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@55hippy 

Try deleting your personal saved data for NHL 23. Press the Guide button and then highlight the NHL 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

55hippy's avatar
55hippy
3 years ago
Will I lose any of my chel data eashl
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    No. It's strictly offline saves and settings that are affected, but they should download from the cloud. Again, that's not something I can guarantee though.

  • 55hippy's avatar
    55hippy
    3 years ago
    @EA_Aljo Hey I try it and it did not fix it still have the same problem?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    Check to see if you have the latest roster update at Settings > Rosters > Active Roster. If you don't, get the latest one and try again.

  • 55hippy's avatar
    55hippy
    3 years ago
    I tried that it did not work I don’t know do you wanna give me a call and you can guide me through some other ways to might fix it
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    Just to be sure, did you update the roster or are you having trouble with that? Also, I'd like to make sure that you changed your gamerpic to a default image.

  • 55hippy's avatar
    55hippy
    3 years ago
    Yes the active roster is perfectly fine I did change it to the default and then put it back to normal no the only thing I’m having problems with is easho
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    You mentioned previously this happens when switching to your skater. Have you tried changing every option for customization? Gear and head options.

  • 55hippy's avatar
    55hippy
    3 years ago
    @EA_Aljo Yeah I try that only thing I able to play is goalie
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    Try clearing your alternate MAC address with these instructions -

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens.

  • 55hippy's avatar
    55hippy
    3 years ago
    @EA_Aljo Ok I try it and did not do anything still have the same problem
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    As a test, can you try switching your connection to use a mobile hotspot and try again? Let me know if that makes a difference or not.

  • 55hippy's avatar
    55hippy
    3 years ago
    I already did that previously and I didn’t do anything
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    At this point, I'm out of ideas. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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