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Jcassidy69's avatar
Jcassidy69
3 years ago

Nhl 23: bug

Product: NHL 23 Platform:Xbox Series S What is your gamertag/PSN ID? MrazekIl35Il How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? When looking at the pi...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@55hippy 

No. It's strictly offline saves and settings that are affected, but they should download from the cloud. Again, that's not something I can guarantee though.

55hippy's avatar
55hippy
3 years ago
@EA_Aljo Hey I try it and it did not fix it still have the same problem?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    Check to see if you have the latest roster update at Settings > Rosters > Active Roster. If you don't, get the latest one and try again.

  • 55hippy's avatar
    55hippy
    3 years ago
    I tried that it did not work I don’t know do you wanna give me a call and you can guide me through some other ways to might fix it
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    Just to be sure, did you update the roster or are you having trouble with that? Also, I'd like to make sure that you changed your gamerpic to a default image.

  • 55hippy's avatar
    55hippy
    3 years ago
    Yes the active roster is perfectly fine I did change it to the default and then put it back to normal no the only thing I’m having problems with is easho
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    You mentioned previously this happens when switching to your skater. Have you tried changing every option for customization? Gear and head options.

  • 55hippy's avatar
    55hippy
    3 years ago
    @EA_Aljo Yeah I try that only thing I able to play is goalie
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    Try clearing your alternate MAC address with these instructions -

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens.

  • 55hippy's avatar
    55hippy
    3 years ago
    @EA_Aljo Ok I try it and did not do anything still have the same problem
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    As a test, can you try switching your connection to use a mobile hotspot and try again? Let me know if that makes a difference or not.

  • 55hippy's avatar
    55hippy
    3 years ago
    I already did that previously and I didn’t do anything
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    At this point, I'm out of ideas. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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