Forum Discussion

Jcassidy69's avatar
3 years ago

Nhl 23: bug

Product: NHL 23
Platform:Xbox Series S
What is your gamertag/PSN ID? MrazekIl35Il
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When looking at the picture I sent you to try to figure it out
What happens when the bug occurs? I get on NHL 23 on the Xbox series S and I login to Word of chel and I try to click Centre wing defence and it gives me this error code failed to retrieve data please try again later I can only play goalie and that’s the only position of able to play any other position I’m not able to play I would like you guys to look into this and please figure out why it’s doing this
What do you expect to see? I expect that this issue will be fixed because it happened to me last year and I’ve been very frustrated that it’s happening to me this year I’m not able to play any other thing except goalie and my buddies are having the same problem so I’d like it to be fixed ASAP
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here EASHL or world of chel
What time did you see the bug? (HH:MM AM/PM) Am and pm
What is your time zone? VST - GMT + 7:00
EASHL issues? Please insert your Club Region. Toronto
What is your game language? English

I can’t send pictures but it’s say an error code with a whole bunch of numbers and failed to retrieve data 

43 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    As a test, can you try switching your connection to use a mobile hotspot and try again? Let me know if that makes a difference or not.

  • I already did that previously and I didn’t do anything
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @55hippy 

    At this point, I'm out of ideas. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

About NHL 23

Discuss the latest news and talk with us about your experiences in NHL 23.3,495 PostsLatest Activity: 7 days ago