Forum Discussion

SoloBeeBo123

3 years ago

Solved

NHL 23 failed to retrieve data hocky ultimate team

It says error code when I try to open my starter pack

EA_Aljo
3 years ago
@SoloBeeBo123

Thanks. Try rebuilding your database with the instructions here. Also, restore your licenses with these steps. Let me know what happens.

EA_Aljo

Community Manager

3 years ago

Hello, everyone. Are any of you on Xbox? I'm trying to find out if this is a PS4/5 issue only. Something else to try is completely power cycling your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!