Forum Discussion
On a week now of not being able to connect, I can play any other game perfectly fine. Even went out of my way to buy an ethernet cable and wifi range extender believing one of those may fix the issue to no avail. Would be lovely if I could talk with someone on the phone about it instead of sending a million emails, tweeting at EA, or responding on forums.
- EA_Aljo4 years ago
Community Manager
Hello, everyone. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
- 4 years ago@EA_Aljo Did not help! So frustrating!
- 4 years ago
I am still having this problem with no answer from anyone. It’s not my wifi it’s the game.
- EA_Aljo4 years ago
Community Manager
Are you disconnecting mid-game or are you not able to connect at all?
Also, I see you submitted a bug when you opened a case. That won't get a response since it's a bug report and not a request for support. You would need to choose technical support instead of bug report to get an answer.
- 4 years ago
I just downloaded this game and it’s doing it
- 4 years ago@a89c293bc4fd206e I’m in the same boat! Has there been a fix or at least acknowledgement?
- EA_Aljo4 years ago
Community Manager
What system are you playing on and do you use a wired or wireless connection?
- 4 years ago
Internet connection isn’t the issue, the game works on my Xbox and not my friends, I took my Xbox to his house and the game still worked, then we took his to mine and his Xbox still didn’t work at my house. This is an ea problem that needs fix! Ridiculous we spend $100 on a game that doesn’t work!