Forum Discussion
What system are you playing on and do you use a wired or wireless connection?
Internet connection isn’t the issue, the game works on my Xbox and not my friends, I took my Xbox to his house and the game still worked, then we took his to mine and his Xbox still didn’t work at my house. This is an ea problem that needs fix! Ridiculous we spend $100 on a game that doesn’t work!
- EA_Aljo4 years ago
Community Manager
That sounds like it could be a problem with your friend's console. If they want to contact our support, we can try to help. So far, we're getting very few reports of not being able to connect to online modes, but will most certainly keep watching for them.
- 4 years ago
He can play last years but not this years and how do we contact them
- 4 years ago
I had to ask for a refund , did everything even called Xbox and service provider. Troubleshooting didn’t work. It’s a game issue
- EA_Aljo4 years ago
Community Manager
We're not aware of this being a game issue since we're getting very few reports of it What system do you play on and is a wired or wireless connection being used?
Try deleting the personal saved data for NHL 23. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System/storage/Saved Data. Locate NHL 23 and delete the saved data. Let me know what happens.
- 3 years ago
Mine doesn't work either