Forum Discussion
That's crucial to the power cycling process. Is your router somewhere you don't have access to? Also, are you on a wireless connection? One other thing, have you tried connecting to a wireless hotspot? If not, give that a try. It's only as a test and not meant to be a permanent solution.
I'm using a wireless connection and I don't have a hotspot. I'm not allowed to disconnect my router. I've tried switching my WiFi connection to the 5G version since I have a regular and 5G version of my WiFi that I can connect to.
- EA_Aljo3 years ago
Community Manager
Unfortunately, as long as you remain on a wireless connection, disconnects and lag are to be expected.
Routers need power cycling now and then so chances are good that would help. Especially, if it's been a long time since you did that last.
- 3 years ago
But is it normal to only be affecting NHL 23? I have no connection problems with other games. Even NHL 22 still works with no issues.
- EA_Aljo3 years ago
Community Manager
Every game is different so it's possible you'll have lag with one game where another may not. My best advice is to try using a wire and see if there's a difference.