Forum Discussion
I am still having this problem with no answer from anyone. It’s not my wifi it’s the game.
Are you disconnecting mid-game or are you not able to connect at all?
Also, I see you submitted a bug when you opened a case. That won't get a response since it's a bug report and not a request for support. You would need to choose technical support instead of bug report to get an answer.
- 3 years ago
It has now been almost 2 months now and I still have not been able to fix this problem. I have tried everything that I can possibly do at this point.
- EA_Aljo3 years ago
Community Manager
Are you still on a wireless connection with your router on another floor? If so, did you try moving close enough for a wire to see if there's a difference? If you have to stay on a wireless connection, make sure it's a 5G connection. Also, it would be good to put your console on its own wireless channel. That can be done in the router settings. It won't stop this from happening, but may help a bit. Unfortunately, wireless is just too unstable. Especially with that much distance as well as walls and floors being in the way to get a good connection to the router.
- 3 years ago
I have the same issue. wired connection didnt work, hot spot didnt work. uninstalled and re installed game. all other EA games online servers for me have worked. but NHL 23 will not connect no matter what is suggested.