Forum Discussion

VermonsterVT's avatar
3 years ago
Solved

NHL 23 Ultimate Team Failed to Retrieve Data

I can play any other mode fine, but whenever I try to start my ultimate team when I click open pack I get the failed to retrieve data message. I’ve tried restarting my wifi, clearing the MAC address, and even uninstalled/reinstalled the game. I’m at a loss of what I should do at this point. I’m on Xbox one 

  • Hey, @VermonsterVT 

    Try using a different team name. It's possible that this is happening when a name is chosen that is already in use. Let me know what happens. Thanks!

35 Replies

  • I have this same problem, this entire game has got SO many issues for online play! WHY!? In Hut I can’t do any challenges without getting the “failed to retrieve data error message.” Then god forbid I try to start an online game…haha yeah right that works every 15th try or so. What is going on with you guys? Is this because I’m on a ps4 and haven’t broken down and wanted to spend another $500 on another worthless PlayStation system? You say change your team name, does that mean START OVER!? Lose all my players and coins!? Give me a BREAK!!

  • I am having this same exact issue but in World of Chel. Loads in maybe 1/3 times and when I do load in, it loads in so slowly and when I select anything it error codes and boots me back to the main menu. This just started happening tonight. Should I try editing my player name?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Bakerxx8 wrote:

    I am having this same exact issue but in World of Chel. Loads in maybe 1/3 times and when I do load in, it loads in so slowly and when I select anything it error codes and boots me back to the main menu. This just started happening tonight. Should I try editing my player name?


    This is an issue we're currently looking in to. Would you be able to get some video of what's happening? Also, could you send me a private message with your gamertag or PSN ID and the console you play on? Thanks!

  • Hey, I'm getting this issue all the time in hut when I try to play Squad Battles or online play. I've had my team for a month now. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @Doogiehousar 

    Are you still experiencing this issue? I believe it may have been resoled. Thanks!

About NHL 23

Discuss the latest news and talk with us about your experiences in NHL 23.3,489 PostsLatest Activity: 4 months ago