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EA_Aljo
Community Manager
2 years agoHi there, @IceBears2023
You posted this in the NHL 22 forums. I moved it to the NHL 23 boards.
As far as this issue goes, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
- 2 years ago
Thank you and I'll try it. My only caveat is that it was happening in Illinois and happening again in Michigan, 2 different modems, same console though.
- EA_Aljo2 years ago
Community Manager
Try clearing the Alternate MAC address with these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
Let me know how it goes. Thank you.
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