Solved
No Online Access
I cant access any online content. I have tried every single suggestion I have read from previous year’s threads. Theres is No way to contact a chat agent as when I click connectivity issues, it just ...
Forum Discussion
That’s the problem. The account is should be connected to (matching email) says it’s not linked when signing into EA. When logging into NHL on Xbox all it does it say to reset the password. Trying to click on account info also takes you to reset your password.
customer service says the account is connected to an inactive ea account. Which doesn’t make sense as I have access to the ea account with the matching email. The account I’m supposedly tied to doesn’t exist.
EA_Aljo
Community Manager
Community Manager
@MATTERSIN wrote:
That’s the problem. The account is should be connected to (matching email) says it’s not linked when signing into EA. When logging into NHL on Xbox all it does it say to reset the password. Trying to click on account info also takes you to reset your password.
customer service says the account is connected to an inactive ea account. Which doesn’t make sense as I have access to the ea account with the matching email. The account I’m supposedly tied to doesn’t exist.
If your gamertag is already connected to another account, you'll need to contact an advisor and verify ownership to get it moved to another account.
Has the Reset Password issue been resolved? I haven't been able to play online since purchasing the game. They should have an option to sign in to your EA account.
- EA_Aljo
If you need help resetting your password, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
I'm still in the "reset password" loop.
When I load up NHL 23 on my PS5 is says I must reset my password using the QR code. But I've reset it 3 times and still does not work. When I attempt to login to EA on the website using my PSN it gives me the following error: "There's been an error: connect_error_social_login_failure"
The EA Support Advisor just refer me to this page, but does not help because I get the error above. https://help.ea.com/ca/help/account/link-your-console-accounts
- EA_Aljo
It's possible you're resetting the password for the wrong account. Please contact an advisor so they can track down the right account. Thank you.
I'm having issues connecting to the online services on NHL 23. I've done everything I can do. It keeps showing the incorrect email and phone number. I've updated everything to the new number and email. It's still showing the wrong email. What else can I do?
- EA_Aljo
It's possible you're updating the information for the wrong account. An advisor should be able to help with this. To get in touch with one, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
