Presentation Removed in NHL 23
A cont. of the previous thread which has now been locked: https://answers.ea.com/t5/General-Discussion-News/presentation-doesn-t-Work-For-Nhl-23/m-p/12089563#M6443 We have to keep this construct...
Forum Discussion
EA_Aljo
Community Manager
Community Manager
@kyl_35 wrote:
I can see where you’re coming from, but consider what it looks like…
Every time we’re transparent about the reason for something people get really mad at the reason and poke holes in the logic. So we’re just not going to provide reasons anymore.
Deleted posts aside, it looks crazy sketchy to make game impacting moves and then not provide any clarity. It makes people even more skeptical about things we’re not told about; and it’s a big reason EA has lost the benefit of the doubt with most people on this board.
This is what I mean when I say people twist our words. This isn't about having holes poked in the logic. It's comments like this that add to our reasoning for limiting what we say here. We try to be more open and transparent, but that gets twisted into something that isn't at all what we were talking about. That and it invites a lot of toxic responses where people just rage at us. That's not constructive at all.
I agree we could be more clear though. I'd like to see our patch notes improve and explain the changes better.
@EA_Aljo wrote:
@kyl_35 wrote:I can see where you’re coming from, but consider what it looks like…
Every time we’re transparent about the reason for something people get really mad at the reason and poke holes in the logic. So we’re just not going to provide reasons anymore.
Deleted posts aside, it looks crazy sketchy to make game impacting moves and then not provide any clarity. It makes people even more skeptical about things we’re not told about; and it’s a big reason EA has lost the benefit of the doubt with most people on this board.
This is what I mean when I say people twist our words. This isn't about having holes poked in the logic. It's comments like this that add to our reasoning for limiting what we say here. We try to be more open and transparent, but that gets twisted into something that isn't at all what we were talking about. That and it invites a lot of toxic responses where people just rage at us. That's not constructive at all.
I agree we could be more clear though. I'd like to see our patch notes improve and explain the changes better.
It isn't twisting your words there in any meaningful sense. kyl_35 was expressing his impression of what was said and it was clearly understood as such. In this case you should be less concerned about your words being twisted and more concerned that you did not clearly express yourself originally - which is what was being asked for. The lack of communication led to an understanding different than intended. While twisting words is an act of manipulation, this appears to be an act of interpretation.
Stating the same thing more than once is what you want to be doing here. If customers are interpreting your words in that way you want to iterate and clarify your meaning. Disengagement makes people less constructive; it is not engaging with them that makes them less constructive. If they misinterpreted what you say, clarify. That is dialogue. If you disengage you are both letting their interpretation dominate and you are essentially stating a power differential and that prompts acting out. They feel unheard; others feel unheard because you don't engage with them either; and things get less constructive as a result.
