And I think a lot of the frustration has to do with the nature of buying in this series.
For example, with The Sims 4, it had all sorts of problems when it first came out. I went back to Sims 3 not long after and only found my way in after most of those problems had been fixed. It was going to be missing a lot of content that was already there in Sims 3, it might not compare at first, but it eventually got there. However, NHL 23 is $100 down the drain. This game will probably never be fixed - you have to buy a whole new game instead. That game may be missing all the things we were expecting in this game too even if we did buy it. It may have even more missing from it. We don't know. What we do know is that the team went off to work on that new game without ever making this game playable. It is not what was advertised and it is missing things that we assumed we could take for granted because it should be cut and paste. If EA was going back in and fixing this game so that it did work right we could think of forgiving them for a bad launch. Many games have bad launches. But when they just put the mess behind them and leave us with the bill it is something completely different. The trust is severed.