Re: Failed to retrieve data

Hello, @XJaeaeyRezziodX 

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

Did that, as well as changing all the cosmetic items and loadout stuff, took forever with slow load screens, but did it. and turned the game off and tried again and still the same.

@XJaeaeyRezziodX 

We were also working on this in private messages. It sounds like it ended up working so please let me know if anything changes. Thanks

@Sc0rP10N81 

When exactly are you getting this error?

I am having this problem when I try to load into World of CHEL. I have a PS5 and my gamer tag is Zylo11. I have also had issues once I finish a CHEL game and when it resets back into the lobby, it will flash an error code and kick me out. 

I am able to get into drop-in games but not club games.

Hello, @atla 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

It did not work. Still can not load into WOC. 

I have done this two separate times and it did not work.  

@atla 

Are you only having this issue when games complete or do you have trouble loading in to WoC? Also, which ISP are you on?

@EA_Aljo 

I just started having the same issue as well.  I only have the issue when I try to log into World of Chel on ps5.   I have also tried power cycling router and modem before turning on ps5 and haven’t had any luck.  Also changed DNS settings to google and that didn’t help either.  

@Puddin8125 

Are you getting an error saying failed to retrieve data or does it specifically mention inventory?

I’m having the same issue. I can’t load into WoC. Even if WoC loads, I can’t navigate the menus as the EA icon is infinitely spinning until it times me out.

I have tried the following:

1. Alternate MAC settings

2. Uninstall / reinstall

3. Change DNS from Google to Cloudflare

4. Rebooted router

5. Deleted saved data

I can’t test gear changes because I can’t navigate WoC menus. My username is RockyRoche24  on XBSX. 

@EA_Aljo 

@EA_Aljo 

failed to retrieve data

Still not working. I have done the power cycle twice. I left my club and it seemed to get better but it still isn’t working. 

This is on Xbox Series X

Cannot retrieve data. Cannot connect to EA Server. Xbox. I’ve tried everything listed in this thread minus deleting my player. Can’t access to do it. It takes minutes to load from main menu into WOC and then once I choose anything from there I get errors. First with the data retrieve issue and then it says I lose connection to the EA Servers.