@Ilenapa
Thank you. I'll pass this on to the team. I'll let you know when I have an update. It's a pretty strange issue. Did this just all of a sudden start happening about a month ago? If you haven't power cycled since there, try that now with these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
Also, you can try clearing your personal saved data. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23 and delete the saved data.
Let me know what happens.