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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Loop sync issue... again.. (xbox one)


@FloundinatorQQ wrote:

Another update;

3 more attempts to find a drop-in tonight... 0 success... thought cross play would help out taking forever to find a game.. It has not... even tried playing a HUT (the single player ones) got an ea server error... this is just ridiculous. 🙄


Are you using a custom gamerpic by chance? If so, try setting it to a default one. Also, check to see if UPnP is enabled and make sure your NAT is open or moderate. You can see what it's set to in the Xbox Network Settings screen.

8 Replies

  • FloundinatorQQ's avatar
    FloundinatorQQ
    New Veteran
    3 years ago

    @EA_Aljo wrote:

    @FloundinatorQQ wrote:

    Another update;

    3 more attempts to find a drop-in tonight... 0 success... thought cross play would help out taking forever to find a game.. It has not... even tried playing a HUT (the single player ones) got an ea server error... this is just ridiculous. 🙄


    Are you using a custom gamerpic by chance? If so, try setting it to a default one. Also, check to see if UPnP is enabled and make sure your NAT is open or moderate. You can see what it's set to in the Xbox Network Settings screen.


    I have all my router settings correct, nat open. If I'm not mistaken we had this exact same discussion in either 22 or 21... because I remember you asking about the gamerpic. Bit trying to come off as rude, but it's these issues that have been in previous versions of the game, yet it's still an issue, just curious as to how 2 years isn't enough time to figure out why a custom gamer pic would cause an issue such as this

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FloundinatorQQ wrote:

    I have all my router settings correct, nat open. If I'm not mistaken we had this exact same discussion in either 22 or 21... because I remember you asking about the gamerpic. Bit trying to come off as rude, but it's these issues that have been in previous versions of the game, yet it's still an issue, just curious as to how 2 years isn't enough time to figure out why a custom gamer pic would cause an issue such as this


    The gamerpic issue was fixed before. I don't know why it returned again.

    When are you getting the error in HUT? It's possible that is related to this so know the details behind that may help find a resolution.

  • FloundinatorQQ's avatar
    FloundinatorQQ
    New Veteran
    3 years ago

    First time receiving the error in HUT, when you try to do the single player games

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FloundinatorQQ 

    Is it happening as soon as you load into a game or is it happening mid game? Are you just disconnecting or are you stuck syncing when there's a stoppage?

  • FloundinatorQQ's avatar
    FloundinatorQQ
    New Veteran
    3 years ago

    @EA_Aljo wrote:

    @FloundinatorQQ 

    Is it happening as soon as you load into a game or is it happening mid game? Are you just disconnecting or are you stuck syncing when there's a stoppage?


    For WoC, it's been looping ad soon as I load into a game. It occasionally happens mid game. Then HUT I went to select a single player game, then I got the error message, it didn't Eben have a shot to load into the game.

    I also just purchased a new router, so we'll see

  • FloundinatorQQ's avatar
    FloundinatorQQ
    New Veteran
    3 years ago

    @EA_Aljo wrote:

    @FloundinatorQQ 

    Are you playing on a wireless connection by chance?


    I am not, when I have played on wireless, I got random lag spikes, so I'm always on a wired connection.

    I did change my gamerpic yesterday and found a couple of games, I also had to set "use best game location" to relaxed, which seemed to help

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FloundinatorQQ 

    I'm glad that's helped. I can't think of anything else to try at the moment. There are desync issues being investigated so hopefully, we'll have a resolution for this soon.