Re: Missing Prospect Players Items

Gosh. Really?

I'm real careful about that but I trust you have all the info.

Thanks!

@EA_Aljo Are you able to tell which set?

Did they count as Silvers or Golds?

@Jeff_frm_Edmonds 

They count as golds. They were used in the Premium 2 Gold Players set.

Are you able to see what other items went in that set?

I did one Sunday but went through and removed NHL players and Goalies. There was 1 NHL player from Vancouver I removed and 2 Goalies, 1 Goalie had 2 synergies so I made sure to keep that one. None of the 10 items were my Prospects and all were base cards. 

I don't want to take up too much of your time and will keep my ticket open with Help to assist.

@Jeff_frm_Edmonds 

Here's a list of the items you submitted -

Brody Sutter - 74

Brady Keeper - 74

Dan Catenacci - 74

Dan Catenacci - 74

Nikita Pavlychev - 74

Niko Hovinen - 74

Cole Cassels - 74

Jeffrey Viel - 74

Seth Jarvis - 72

Cole Sillinger - 72

unreal. was there a time stamp on this set?

There are several players listed that I've been removing from sets before rolling them including Sunday evening, the last time I noted completing that set. 

@Jeff_frm_Edmonds

It looks like about 10:15 AM EST on October 30th.

thanks for all the effort! Yeoman's work, ALJO!

This doesn't match my notes but I'll always defer to the eye in the sky on such disputes. I know you're always watching ;-)

It'd be easier to accept if it was 7:15pm but I'm usually clear headed and noting everything carefully at 7:15am 

@Jeff_frm_Edmonds 

No problem! You're very welcome. Also, if you'd like to contact an advisor just to make sure what I'm seeing is correct, that's always an option. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They can double check to make sure that was the case.